Software Support Specialist
Required skills
- technical support
- customer-facing roles
- Windows platform infrastructure
- ASP.Net
- IIS
- Message Queuing
- Authentication
- customer service
- technical communication
Nice to have
- SQL Server
- database management
- consultative relationships
- presentations
Role summary
Square 9 seeks an entry-level Software Support Specialist to provide Level 2 and 3 assistance for their AI-driven intelligent information management solutions. This role involves troubleshooting software issues, liaising with development and QA teams, and maintaining knowledge base articles. The ideal candidate will possess strong communication skills, technical aptitude, proficiency with Windows platform infrastructure (.Net, IIS, etc.), and a passion for problem-solving. Experience with SQL Server and database management is preferred. This position offers career development opportunities in technical specialist and management tracks.
Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities
● Provide customer support for deployment and usage-related software issues
● Resolve and troubleshoot software problems using custom internal ticketing tools
● Collaborate with development and QA teams on issue resolution
● Author and maintain knowledge base articles on common service issues
● Manage multiple support projects with attention to detail
● Communicate effectively with customers and internal teams
Required Qualifications
● Entry-level experience in technical support or customer-facing roles
● High School Diploma or equivalent
● Strong verbal and written technical communication skills
● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
● Demonstrated customer service and problem-solving abilities Preferred Qualifications
● Experience with SQL Server and database management
● Ability to build consultative relationships with customers and resellers
● Comfort with public speaking and presentations
● Self-starter with strong organizational skills
● Criminal Background Check Required
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