Service Manager (Sablemill Lease-Up)

At Van Metre, we believe that each employee contributes directly to our growth, success and culture, and we are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a Lease-Up Service Manager position available at Sablemill Apartments in Charlotte, NC!

Position Summary

The Lease-Up Service Manager will lead maintenance and service operations for Sablemill, a new 281-unit Class A multifamily community, from construction through lease-up, stabilization, and ongoing operations. This hands-on leader will prepare the community for opening, oversee apartment and building turnover, coordinate warranty and punch-list work, and build a strong service team.

This is an opportunity to help launch a brand-new Class A community, build a service team from the ground up, and play a key role in creating the resident experience from day one. The ideal candidate is a hands-on leader who enjoys solving problems, building teams, working across departments, and taking ownership in a fast-paced environment.

Essential Responsibilities

Phase 1: Pre-Opening and Construction Turnover

Phase 2: Lease-Up and Occupancy Ramp

Phase 3: Stabilization and Ongoing Operations

Qualifications

Physical Requirements

This position requires regular walking and standing throughout the community; climbing stairs, ladders, and lifts; bending, kneeling, reaching, pushing, and pulling; and working in apartments, mechanical rooms, rooftops, active construction areas, and indoor and outdoor environments. The Service Manager must be able to operate maintenance tools and equipment and lift, carry, push, or pull up to 50 pounds, using appropriate equipment or team assistance when needed.

Schedule and On-Call Requirements

The standard schedule is generally Monday through Friday during normal property operating hours. Flexibility is required during construction turnover, apartment deliveries, resident move-ins, inspections, and emergencies. This position participates in the rotating 24/7 on-call schedule and may occasionally work evenings or weekends, particularly during opening and peak lease-up periods.

Compensation and Benefits information

Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.