Member Experience Specialist
Required skills
- customer service
- membership sales
- sales
- communication skills
- professional approach
- multi-tasking
- health
- wellness
- fitness
- background check
Nice to have
- bilingual skills
Role summary
VASA Fitness is seeking a Member Experience Specialist to be the first point of contact at the front desk, setting a positive tone for members. This role involves warmly greeting members, building personal connections, maintaining club cleanliness and organization, and informing members about memberships, upgrades, and personal training. The goal is to make members feel valued, motivated, and excited to return, thereby changing lives through authentic connections and support. The position offers competitive hourly pay plus uncapped commission, flexible shifts, complimentary gym memberships, and benefits for employees working 30+ hours per week.
At VASA Fitness, we're more than a gym--we're a community built on unity, passion, love, integrity, fun, and trust. We create UPLIFTing experiences for everyone through inclusive, accessible, and on-trend fitness. VASA is a place where lives are changed through authentic connections, growth, and support--for both members and team members.
HOW WILL YOU CHANGE LIVES?
As the first friendly face at the front desk, the Member Experience Specialist sets the tone for every visit. By greeting members warmly, creating personal connections, and keeping the club clean and organized, you make VASA feel like home. You'll also guide members on their fitness journey by sharing information about memberships, upgrades, and personal training options. Every interaction you have helps members feel valued, motivated, and excited to come back--changing lives one visit at a time.
WHAT'S IN IT FOR YOU?
When you join VASA, you'll find more than a job--you'll find a place to belong. Our people believe in our mission, are hard-working, have high standards, and give energy to others.
- COMPENSATION: Base rate of $15.16 per hour + commission with no cap!
- SCHEDULE: Opening 3:45am-noon, mid shift 10am-7pm, closing 4pm-12am
- Wellness is a priority! All employees receive two complimentary gym memberships--one for you and one to share--plus discounted personal training sessions
- All employees are eligible to participate in 401(k) options, and the Employee Assistance Program -- FREE therapy, financial advising, legal advice, and more.
- 30+ hours/week: Paid Time Off, Medical / Dental / Vision benefits, and Paid Parental Leave
WHAT WE'RE LOOKING FOR:
- Strong communication skills and a professional approach
- Comfortable multi-tasking and working independently
- 1+ year of customer service, membership sales preferred
- Interest in health, wellness, and fitness
- Ability to pass a background check
- Bilingual skills or CPR certification are a plus
WHAT DOES SUCCESS LOOK LIKE?
- Guests and members feel welcomed with a smile and eye contact
- Memberships, upgrades, and personal training sales are achieved through confident conversations and tours
- Taking ownership to keep every area of the club clean (including bathrooms, front desk area, etc.), organized, and inviting
- Member needs are addressed quickly with helpful solutions
- Feedback is shared with leadership and used to improve the member experience
We are proud to be a 'Great Place to Work' certified company!
Apply today and start changing lives--including your own--while joining a team that truly lives its values.
2325 23rd Avenue, Greeley, Colorado 80634
Similar roles
- General ManagerVasa Fitness · Tulsa, OK · Onsite
- General ManagerVasa Fitness · Spanish Fork, UT · Onsite
- Front Desk Member Experience Specialist Weekend TrainingBlue Moon Fitness · Omaha, NE · Onsite
Member Experience SpecialistFlorida Blue · Walker, MI · Onsite- Member Experience Specialist - 7348YouFit · Miami, FL · Onsite
- Member Experience SpecialistMaine State Credit Union · Augusta, ME · Onsite
