VERIFY Account Manager

Job Summary:

As a VERIFY Account Manager, you will work closely with clients, VDA Consultants, elevator contractors, and other VDA departments to manage and create VERIFY documents aligned with client agreements. The VERIFY Account Manager can independently manage high-profile client accounts, ensure adherence to regulatory and contractual requirements, and support internal leadership with sales and strategic initiatives. This role involves adhering to VERIFY processes, reporting on contractor compliance, managing client communications, and addressing billing and service inquiries. 

Key Responsibilities:

• Collaborate with Consultants to provide VERIFY documents in accordance with client agreements.
• Manage VERIFY data for both new and existing clients.
• Communicate effectively with clients, elevator contractors, and Consultants regarding VERIFY & CCM(Certificate Compliance Management) processes.
• Ensure compliance with VDA requests through frequent follow-up with elevator contractors.
• Attend VERIFY-related meetings as required.
• Manage billing for projects, accommodating client preferences regarding billing frequency and processes.
• Address client questions, concerns, and complaints throughout the project lifecycle.
• Serve as a liaison between VDA, clients, and their vendors.
• Maintain the online accounts for the VDA Customer Portal
• Performs other related duties as assigned. 

Qualifications & Skills:

• Bachelor’s degree in Business, Compliance, or a related field preferred.
• 4+ years of experience in the elevator industry, familiarity with elevator vendor invoices, contracts, and maintenance management preferred. 
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Proficiency in data analysis, revenue tracking, and metric-driven reporting.
• Experience with pricing models and proposal management.
• Strong communication and interpersonal skills to effectively collaborate across departments and with customers.
• Knowledge of industry regulations and best practices related to vertical transportation maintenance and certification management

EEO/AA Employer/Veteran/Disabled Statement:

VDA provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity, national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

VDA is committed to maintaining a workplace free from discrimination, harassment, and retaliation. Employment decisions, including recruitment, hiring, compensation, promotion, training, discipline, and termination, are based on business needs, qualifications, merit, and performance.

VDA maintains an affirmative action program consistent with applicable legal requirements and is committed to taking affirmative steps to ensure equal employment opportunities for qualified individuals. VDA supports the employment and advancement of qualified individuals with disabilities, protected veterans, and other individuals covered by applicable affirmative action obligations.

VDA is the global leader in vertical transportation consulting and inspection services. We’ve helped clients with their vertical transportation needs since 1980. Our expertise and services impact the design, reliability, lifespan and safety of vertical transportation equipment.