Services Engagement Manager - China R&D and Quality Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The Services Engagement Manager (SEM) is responsible for setting our R&D and Quality Cloud customers up for success and representing the entire value proposition and effort behind a R&D and Quality Cloud Implementation.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences R&D and Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with strategic alignment of the team prior to project start.

What You’ll Do

Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver

Set client and internal stakeholder expectations correctly with a focus on long-term success

Define the right Implementation Proposals and Statement of Works in line with the customer needs and Veeva’s best practices

Position integration development, migration, training and other services that may be needed for a successful customer experience

Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan include the pipeline of opportunities and staffing management accordingly

Travel estimate: Less than 25% (within China)

Requirements

3+ years of experience delivering or selling software services, software service delivery background is a must.

Direct experience in Life Sciences with R&D or Quality experience

Strong written and verbal communication skills in both Chinese and English

Ability to engage audiences of varying perception levels (IT and Business)

Team player attitude

Bachelor’s Degree required

Candidate must be based in Shanghai or Suzhou and have the legal right to work

Nice to Have

Experience with Cloud-based solution deployment / implementation and agile methodologies

Background includes exposure to compliance and validation standards in the Life Sciences industry

Proven success selling services

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.