Client Success Manager

Position: Client Success Manager

Status: Full-Time

FLSA Code: Exempt

About Us:

Verified First is a booming tech company on a mission to deliver cutting-edge technology, transforming how organizations protect their people. As a constant recipient of the "Best Places to Work" award, you can be sure we'll invest in you as both a professional and a person. We're looking for people like you — ambitious, hardworking, and fun — to join our team!

Summary:

The Client Success Manager will successfully build and manage client relationships with a focus on assisting with their pre-employment screening needs and enabling them to place the right candidate in the right position in a timely manner. The successful person in this role will serve as the liaison between the client and key stakeholders within Verified First to provide appropriate expertise and world-class client experience.

How our Client Success Manager spends their time:

• Build and nurture relationships through value, add conversations around best practices, industry changes, and goal alignment;
• Identify and build relationships with key leadership/decision makers; 
• Contact at-risk clients to find resolutions and retain them;
• Drive client satisfaction by cultivating partnerships with our clients that will turn them into super fans of Verified First;
• Monitor client health through media, data, and industry changes to ensure Verified First is constantly aware of and matching their needs; 
• Work with clients to match Verified First products and services to fulfill their current and future hiring needs; 
• Deliver quarterly and yearly business reviews to clients with a strong focus on relationships, client goals, and value-add; 
• Perform other duties as needed.

What you bring:

• Proven work experience as a Customer Success or Account Manager; 
• Encourage a direct and positive relationship between the community and the company;
• Able to thrive in a fast-paced environment;
• Exceptional ability to communicate and foster positive business relationships;
• Able to quickly learn new software and use systems accurately;
• You are a natural problem solver and are focused on creating solutions;
• You can adapt quickly to a changing environment;
• You work well independently but understand the importance of teamwork;
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Qualifications:

• High School Diploma required. Bachelor's Degree in Business Administration or a similar field is preferred;
• 2+ years of experience in Customer Success or Account Management is preferred; 
• Experience working for a CRA, or HRIS platform; 
• Experience using Salesforce or similar CRM a plus;
• Working knowledge of G-Suite and Microsoft Office products.

What we bring:

• Work-life balance: Enjoy your free time with no nights or weekends, paid holidays, and paid time off starting on your first day; 
• Health: Save money on insurance with 100% employer-paid insurance premiums;
• Growth: Continue to learn with continuous education, career pathing, and ongoing training. You won’t stall here, growth is part of our success;
• Outstanding Culture: In our remote work environment, we prioritize team-building through engaging meetings and events, including town halls, Office Olympics, and culture conversations. These activities are vital for strengthening our connections and embodying our company values.

What are the next steps?

Our Talent Acquisition Specialist will be reviewing resumes. If you are among one of the qualified candidates you will receive an email or a phone call to schedule an interview.

Verified First is proud to be an equal-opportunity employer. We expect all team members to have an understanding of, and commitment to diversity, equity, and inclusion.

The pay for this remote position varies based on experience, job responsibilities, and geographical location to comply with state-specific pay regulations.