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Fashion, Retail, Apparel

Assistant Manager | Palo Alto

CaliforniaOnsiteFull TimeManager / HeadPosted 2 months ago

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Required skills

  • retail management
  • women's apparel
  • flexible schedule
  • nights
  • weekends
  • communication skills
  • observation skills
  • customer behavior
  • employee behavior
  • floor awareness

Nice to have

  • social media
  • fashion trends
  • styling techniques
  • on camera
  • stills
  • video

Role summary

The Assistant Manager in Palo Alto is responsible for assisting the Store Manager in maximizing sales and providing an exceptional customer shopping experience. This role involves managing store operations according to company standards, supervising staff in the absence of the General Manager, and ensuring selling standards are met. Key responsibilities include training associates on product knowledge and selling skills, managing operational excellence, maintaining store standards, executing visual merchandising directives, and representing the brand's fashion and style. The position requires a minimum of 2 years of retail management experience in women's apparel and the ability to work a flexible schedule.

Overview:

The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the General Manager. This role is based in our Palo Alto location.

SALES LEADERSHIP:

  • Assumes Manager’s role in supervising staff in absence of General Manager.
  • Strives for sales excellence and results.
  • Ensures selling standards are met.
  • Works with customers and models excellent customer service and Clienteling skills.
  • Maximizes sales through strong floor supervision.

    • ASSOCIATE DEVELOPMENT:

  • Ensure associates are trained on product knowledge, selling skills and customer service and operations.
  • Provides information and feedback for Sales Associates.
  • Team sells with Sales Associates to contribute to the development of the selling team.

    • OPERATIONAL EXCELLENCE:

  • Protects store payroll by managing wage costs, salaries, and allowable hours.
  • Controls company’s assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook.
  • Strives for 100% accuracy and compliance in cash, inventory, fixtures and property.

    • STORE STANDARDS:

  • Helps execute floor-set and promotional directives.
  • Works as a member of the team to insure all store standards are met.
  • Understands, supports and complies with all company policies and procedures.
  • Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately.

    • MERCHANDISING/VISUAL:

  • Ensure execution of effective merchandising strategies and directives.
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
  • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
  • Identify and communicate product concerns in a timely manner.
  • Communicate inventory needs to support the business goals.
  • Provides timely feedback to stores regarding visual direction in partnership with Retail Director.

    • FASHION/STYLING:

  • Represents the fashion and style of Veronica Beard
  • Knowledge of current fashion trends and styles
  • Appreciation and demonstration of an overall finished fashion look
  • Understanding of fashion forward styling techniques
  • Comfortable with being on camera for social media purposes (both stills and video)

    • MISCELLANEOUS:

  • Adheres to company guidelines of dependability, including attendance and requirements.
  • Attends Store Meetings.

    • Requirements:

  • Minimum of 2 years retail management position/ experience in women’s apparel (or related field).
  • Ability to work flexible schedule including nights and weekends.
  • Strong verbal and communication skills.
  • Strong observation skills – identifying and assessing customer and employee behavior, reactions, floor awareness, etc.
  • Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures.
  • Ability to create a quality working environment that will encourage others to develop and excel.
  • Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals.

    • The base hourly range for this role is between $33.00 and $34.00. The relevant base salary will vary depending on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a short-term incentive program, clothing allowance, and merchandise discounts.

    At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work.

    Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

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