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Information Technology & Services, Transportation, Public Safety, Smart Cities

Operations Analyst

Az_mesa_hqOnsiteFull TimePosted 2 days ago

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Required skills

  • Orchestration
  • record keeping
  • data management
  • roadside operations
  • server operations
  • remote operations
  • computing troubleshooting
  • network troubleshooting
  • remote system troubleshooting
  • information technologies

Nice to have

  • Scrum Master
  • Product Owner
  • Scrum Fundamentals
  • Scripting Languages
  • Programming Languages
  • Microsoft Suite

Role summary

The Operations Analyst will work in the Orchestration area of the VCC, supporting operations, intake, quality assurance, engineering, and infrastructure. Responsibilities include record keeping, data management, certificate and device validation, and analytical data review. This role supports VCC operations impacting roadside, server, and remote upkeep and implementation. A Bachelor's or Associate's degree in IT/Computer Science or two years of relevant experience is preferred, along with potential Agile Scrum certification and scripting/programming language experience (PowerShell, Visual Basic, Python). Demonstrated knowledge in computing, network, and remote system troubleshooting, data management, and data interpretation for action is required.

The Operations Analyst is responsible for work in our Orchestration area in the VCC. This position will work to support our operations areas as well as our intake, quality assurance, engineering, and infrastructure areas. The Orchestration acts as intake for request from other departments as well as works on record keeping, data management, certificate and device validation and analytical and trending data review. This position will be supporting the entire VCC with any work or request that might impact our upkeep or implementation of roadside, server, and remote operations.

Qualifications:

• Preferred Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Preferred Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals

• Preferred experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python.

• Demonstrated knowledge of computing and data troubleshooting

• Demonstrated knowledge of network and remote system troubleshooting

• Demonstrated knowledge of data management and information technologies

• Experience in accurately and reliably interpreting data for determining appropriate action.

• Experience in managing multiple priorities.

• Preferred Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.

  • Successful completion of the Nlets fingerprinting background assessment
  • Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
  • With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

    Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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