Client Care Specialist - Richmond Animal Hospital
Required skills
- Client Care Specialist
- Receptionist
- Richmond Animal Hospital
- patient care
- medicine and surgery
- customer service
- greeting clients
- checking-in clients
- receiving calls
- screening calls
Nice to have
- continuing education
- veterinary skills
Role summary
Richmond Animal Hospital is seeking a Client Care Specialist/Receptionist in Richmond, BC. This role focuses on building positive client relationships through exceptional customer service, compassion, and respect. Responsibilities include greeting clients, managing calls, scheduling appointments, providing non-medical information, and performing administrative tasks such as mail handling, drafting correspondence, and completing reports. The position offers a competitive salary, comprehensive benefits, flexible scheduling, and opportunities for professional growth within a supportive, collaborative veterinary team.
Welcome, we're thrilled you are considering joining the highly skilled team at At Richmond Animal Hospital,
Learn More
Richmond Animal Hospital is located in Richmond, BC. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work life balance, offering flexible schedules and a vibrant work environment.
Website: richmondanimalhospital.ca
About the Role
Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.
Why Join The Richmond Team?
A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence.
Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit.
Professional Growth: Access to a continuing education platform, to develop your veterinary skills.
What The Role Can Offer
- Competitive Base Salary
- Comprehensive benefits include: medical, dental & life insurance
- Flexible Schedule
- Vacation & Paid Time Off
Pay Rate: $20.00 - $22.00/hour
The VetCare Community Benefits
- A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.
- A community wide social platform
- Recognition programs
- Access to our veterinary learning platform
About VetCare
VetCare (vet-care.ca) is proudly Canadian, with roots in Vancouver that have extended to practice teams across Canada. We blend the personal touch of local clinics with the collective expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better outcomes for pets and the people who love them.
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