Senior Manager, People Resolutions

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES—and for People Resolutions, that means finding a fair and thoughtful path forward when workplace concerns are complex or sensitive. As Senior Manager, People Resolutions you’ll lead VEG's workplace investigations program and ensure an equitable, consistent, and people-first approach to resolving complex workplace concerns. Providing strategic oversight of the People Resolutions Partners and function, you’ll enable equitable outcomes across the organization.

Reporting to the Senior Director of People Experience, you’ll oversee the centralized People Resolutions team, triage employee relations concerns, and determine the appropriate ownership of investigations between People Business Partners (PBPs) and People Resolutions Partners based on complexity, risk, and business impact. The Senior Manager also personally conducts highly complex, sensitive, or high-risk investigations while coaching and developing their team to ensure investigative excellence.

In addition to investigations, the Sr. Director of People Experience will train and develop programs around workplace accommodations to ensure a consistent, equitable and compliant process for all workplace accommodations.

You’ll partner closely with Sr Director of People Experience, PBPs, Labor Relations, Legal, Operations, and other People Team Centers of Excellence (COEs) to identify organizational trends, strengthen leader capability, mitigate risk, and continuously improve the VEGgie experience. Through data, partnership, and thoughtful program design, you'll help ensure our investigation practices are consistent, scalable, legally sound, and aligned with VEG's culture and values.

WHAT YOU’LL DO

WHAT YOU NEED

WHO YOU ARE

HOW WE INVEST IN YOU

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world’s veterinary emergency company.