Veterinary Services

Client Service Representative/Receptionist- Budd Lake Animal Hospital - NJ

OnsiteOnsiteFull TimePosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

client service
receptionist
veterinary
customer-focused
organized
multitasking
empathy
practice management software
Microsoft Office
appointment scheduling

Nice to have

veterinary setting
healthcare setting

Role summary

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join their team in Hackettstown, NJ. This role is crucial in shaping the client experience, involving greeting clients and patients, managing appointments and payments, maintaining records, and providing basic client education. The ideal candidate is organized, comfortable multitasking in a fast-paced veterinary environment, and possesses excellent interpersonal and communication skills. Previous customer service or reception experience is required, with veterinary or healthcare experience being strongly preferred. The position offers competitive hourly pay and a comprehensive benefits package.

Client Service Representative (CSR) / Receptionist

Budd Lake Animal Hospital | Hackettstown, NJ

Budd Lake Animal Hospital is seeking a dedicated, compassionate, and customer-focused Client Service Representative (CSR) to join our team. As a CSR, you are much more than a receptionist — you are the welcoming face and voice of our hospital and play a vital role in shaping every client’s experience from the moment they walk through our doors or call our practice.

Our ideal candidate is warm, professional, highly organized, and comfortable multitasking in a fast-paced veterinary environment while maintaining empathy and attention to detail.

About Our Hospital

Budd Lake Animal Hospital is a trusted, full-service veterinary practice committed to providing high-quality, compassionate care to pets and their families. We pride ourselves on building lasting relationships with our clients, supporting our team, and creating a welcoming environment where both pets and people feel cared for.

To learn more about our hospital and team, visithttps://buddlakeah.com/

What You’ll Do

Client Experience and Communication

Greet clients and patients warmly and professionally, creating a welcoming and reassuring atmosphere

Answer phone calls, respond to inquiries, and provide accurate information about hospital services, policies, and procedures

Schedule appointments, surgeries, and procedures while maintaining an efficient and well-balanced schedule

Check-In and Check-Out Coordination

Manage client check-ins by verifying patient information, updating records, and collecting required paperwork

Process payments accurately and provide clear invoices and receipts

Coordinate smooth check-out experiences, including scheduling follow-up visits and sharing post-visit or post-operative instructions

Administrative Support and Organization

Maintain accurate electronic and paper records, including patient files and appointment logs

Perform administrative tasks such as data entry, scanning, filing, and document management

Update and manage client and patient information within the practice management software

Client Education and Support

Provide basic guidance on preventive care, vaccines, and medications

Assist clients with forms and help explain treatment plans alongside the medical team

Offer empathy and patience to clients who may be anxious or emotional about their pets

Team Collaboration

Work closely with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow

Assist with coordinating appointments, procedures, and special requests

Support a positive, respectful, and team-oriented work environment

Qualifications

Friendly, outgoing, and professional with a genuine love for animals and people

Must be 18 years of age or older

High school diploma or General Education Development (GED) certificate is required

Excellent interpersonal and customer service skills

Strong verbal and written communication skills

Able to multitask effectively in a fast-paced setting with frequent interruptions

Highly organized with strong attention to detail

Comfortable using computer systems, including practice management software and Microsoft Office

Empathetic and calm when supporting clients during stressful or emotional situations

Previous experience in customer service or reception is required. Experience in a veterinary or healthcare setting is strongly preferred.

Compensation and Benefits

Hourly pay: $18.00–$20.00, commensurate with experience

Benefits include:

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off

Paid Holidays

Short Term & Long Term Disability

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personal pets

Why Join Budd Lake Animal Hospital

Our CSRs are an essential part of our hospital’s success. We value professionalism, teamwork, kindness, and a commitment to exceptional client service. If you are looking for a role where your work truly matters and where you can grow within a supportive veterinary team, we would love to hear from you.

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Stay connected with VIP!Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.

Ready to apply?

You'll be redirected to Veterinary Innovative Partners's application page.