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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Rockville, MDOnsitePart TimeEntry-level (exp-based)Posted 10 days agoVisa sponsorship available

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Required skills

  • Veterinary Receptionist
  • client experience
  • administrative precision
  • high-volume front desk operations
  • customer service
  • clinical setting
  • practice management software
  • multi-line telephone system
  • appointment scheduling
  • prescription refill requests

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet

Role summary

Caring Hands Animal Hospital in Rockville is seeking a part-time Veterinary Receptionist to manage front desk operations and client interactions. Responsibilities include greeting clients and patients, managing appointments and phone lines, processing payments, maintaining medical records, and coordinating with veterinary staff. The role requires a minimum of 1 year of experience as a veterinary receptionist, proficiency with practice management software, knowledge of veterinary terminology, and strong customer service and animal handling skills. This position offers $18-$20/hour for 20-25 hours per week, with opportunities for professional development.

Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • 401(k) plan
  • Professional development opportunities

    • Salary: $18.00-$20.00 per hour dependent on skills and experience

    Schedule: This is a part-time position averaging 20–25 hours per week, with shifts typically from 1:00 PM–8:00 PM. Days will vary, with a 7:30 AM–4:00 PM shift every other Saturday.

    Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • About Caring Hands Animal Hospital - Rockville

    At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day.

    We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

    We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together

    #CSR

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