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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Smithfield, NCOnsitePart Time$15–$16 /hrPosted 5 days agoVisa sponsorship available

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Required skills

  • veterinary receptionist
  • customer service
  • animal care
  • clear communication
  • vaccination protocols
  • lab tests
  • common diseases
  • veterinary terminology
  • pet behavior
  • payment processing

Nice to have

  • medical office assistant

Role summary

Willowrun Veterinary Hospital is seeking a part-time Veterinary Receptionist in Smithfield, North Carolina. This role is the first point of contact for clients and plays a key part in their experience. Responsibilities include greeting clients and pets, managing appointments and payments, answering calls, and understanding basic veterinary information. The ideal candidate is a customer service professional with strong organizational and multitasking skills, a calm demeanor, and a passion for animal care. Benefits include medical, dental, vision insurance, PTO, and a 401(k) for full-time employees.

Receptionist

Salary: $15-$16 dollars an hour dependent on skills and experience

Schedule: Part-Time, Afternoons and Rotating Saturdays

Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

    • Key Responsibilities:

  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

    • Qualifications:

  • Previous experience as a veterinary receptionist or medical office assistant Required
  • Strong organizational and multitasking skills
  • Ability to maintain a calm, professional, and positive demeanor

    • About Willowrun Veterinary Hospital

    Named the "Best Veterinary Hospital" in the 2023 Best of Johnston County awards, Willowrun Veterinary Hospital is a place where compassion, love of animals, and community meet. We are located in the town of Smithfield, North Carolina, and stand as Johnston County's oldest veterinary hospital. We are also one of the longest accredited American Animal Hospital Association facilities in the country, a badge we proudly wear.

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