RiseMe
Veterinary Practice Partners logo
Veterinary Practice Partners Verified
Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Palmetto, FLOnsiteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • veterinary receptionist
  • client experience
  • administrative precision
  • high-volume front desk operations
  • customer service
  • clinical setting
  • practice management software
  • medical records
  • appointment scheduling
  • multi-line telephone system

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet
  • veterinary medical terminology

Role summary

Watson's Friends Animal Hospital is seeking a skilled and compassionate Veterinary Receptionist to manage front desk operations and serve as the primary client contact. Responsibilities include greeting clients and patients, managing appointments and medical records using practice management software, handling multi-line phones, processing payments, and communicating medical information with empathy. The ideal candidate will have at least 1 year of veterinary receptionist experience, strong customer service skills, proficiency in scheduling and record-keeping, and the ability to handle animals. A comprehensive benefits package is offered.

Veterinary Receptionist

Watson's Friends Animal Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

    • Salary: $16.00-$20.00 per hour dependent on skills and experience

    Schedule: Monday- Friday 9AM-7PM, Thursdays off, Every other Saturday

    Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • About Watson's Friends Animal Hospital

    Our practice has state of the art technology and Surgery Suite as well as comfortable exam rooms and treatment areas. Located off Moccasin Wallow Road in Gateway Commons Shopping Center on Buffalo Road, near Publix Market.

    Inspired by their beloved fur baby Watson, a Labrador Retriever, Watson's Friends Animal Hospital was chosen as the perfect name for this new center of care and wellness for pets. Now the family has expanded to include a new fur baby, Walter. They can’t wait to meet and greet you when you visit our hospital!

    #CSR

    Ready to apply?
    You'll be redirected to Veterinary Practice Partners's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.