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Veterinary Services, Animal Healthcare, Healthcare

Lead Veterinary Receptionist

East Greenbush, NYOnsiteFull TimeLeadPosted 22 days agoVisa sponsorship available

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Required skills

  • veterinary experience
  • interpersonal abilities
  • animal care

Nice to have

  • veterinary software systems

Role summary

East Greenbush Animal Hospital is seeking a full-time Lead Client Services Representative to lead their front desk team. This role involves providing outstanding client service, mentoring and training staff, managing workflow, and ensuring smooth operations. Responsibilities include scheduling, check-in/check-out, client communication, invoicing, and process improvement. The ideal candidate will have 2 years of veterinary experience, strong leadership and organizational skills, excellent communication abilities, and a genuine love for animals. Proficiency in veterinary software is a plus. The position offers a competitive hourly wage, a sign-on bonus, and a comprehensive benefits package.

Lead Client Service Representative – Veterinary Practice

Salary: $25-$29 per hour, based on the candidate's skills, experience, and qualifications. $1,500 Sign On Bonus!

Schedule: This is a full-time position. Hospital hours are Monday and Wednesday from 7:00 AM to 7:30 PM; Tuesday, Thursday, and Friday from 7:00 AM to 6:30 PM; and Saturday from 7:30 AM to 12:30 PM (every other Saturday required). The hospital is closed on Sundays.

East Greenbush Animal Hospital is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities
  • Employee pet discount because we know your pets are family, too.

    • Key Responsibilities

  • Deliver outstanding, compassionate client service and set the tone for the front desk
  • Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
  • Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
  • Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
  • Ensure accurate scheduling, check-in/check-out, and client communication
  • Maintain strong knowledge of hospital services, policies, and pricing
  • Support daily workflow by communicating effectively with doctors, technicians, and management
  • Help ensure phones, emails, and online requests are handled promptly and consistently
  • Model reliability, professionalism, and a positive attitude
  • Assist with front desk coverage and scheduling needs as necessary
  • Ensure accurate invoicing, estimates, and payment processing
  • Help maintain organization and efficiency at the front desk
  • Identify opportunities to improve client experience and front desk processes
  • Adapt easily in a fast-paced, emotional, and ever-changing environment

    • Qualifications:

  • 2 years of veterinary experience is required.
  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in veterinary software systems is a plus.
  • A genuine love for animals and a desire to contribute to their well-being.

    • About East Greenbush Animal Hospital

    East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded by Dr. Debbie Chew and Dr. Chris Rocchio in 2003. We are located two hours from NYC and Boston and at the gateway to the Adirondacks.

    The staff at the East Greenbush Animal Hospital is proud to offer quality and compassionate veterinary health care to the people and pets of the Capital District. We are a full-service animal hospital that offers preventative veterinary care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray and ultrasound. Our hospital is paperless and well-equipped with a full suite of general practice equipment, including digital x-ray in a brand-new dental room, dual-table surgical suite, therapy laser, and ultrasound. The open floor plan of our 7,200 square foot, state-of-the-art facility is designed to maximize comfort and minimize stress for both our patients and their owners.

    #CSR

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