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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Tenafly, NJOnsitePart TimeEntry-level (exp-based)$17–$22 /hrPosted 5 days agoVisa sponsorship available

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Required skills

  • front desk
  • receptionist
  • customer service
  • medical
  • dental
  • urgent care
  • veterinary
  • high-volume service
  • active listening
  • conflict resolution

Nice to have

  • veterinary clinic
  • animal care facility
  • medical office
  • veterinary terminology
  • PIMS software
  • Cornerstone

Role summary

Tenafly Veterinary Center is hiring part-time and full-time Veterinary Receptionists with transferable experience from medical, dental, or customer service roles. The position requires strong customer service, communication, data entry, and scheduling skills, with proficiency in Microsoft Office and the ability to learn new software. Responsibilities include greeting clients, managing phone lines, processing payments, and coordinating with clinical staff. While veterinary-specific knowledge is not required, a genuine affinity for animals and comfort in a clinical setting are essential. A comprehensive benefits package and professional development opportunities are offered.

Tenafly Veterinary Center is seeking a dedicated and client-focused part-time and full-time Veterinary Receptionists to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
  • Professional development opportunities
  • Employee pet discount because we know your pets are family, too.

    • Salary: $17 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

    Schedule: We offer both part-time and full-time opportunities with the following schedules:

    Part-Time Schedule:

  • Monday–Wednesday: 12:00 PM – 8:00 PM

  • Saturday: 9:00 AM – 3:30 PM

    • Full-Time Schedule:

  • Tuesday–Friday: 9:00 AM – 6:00 PM

  • Saturday: 8:30 AM – 1:30 PM

    • Responsibilities

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
  • Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
  • Perform client check-out, including payment processing, posting charges, and scheduling future appointments
  • Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
  • Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
  • Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
  • Maintain a clean, organized, and welcoming reception and waiting area

    • Qualifications

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
  • Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
  • Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
  • Proficient in Microsoft Office; comfortable learning new software and workflows
  • Reliable, punctual, and professional; ability to work independently and as part of a team
  • Genuine affinity for animals and comfort working in a clinical setting

    • Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

    About Tenafly Veterinary Center

    Tenafly Veterinary Center and our sister hospital, Overpeck Creek Animal Hospital, have been proudly caring for pets and their families since 1995. We’re a full-service, community-focused practice offering everything from routine wellness and dental care to advanced surgery and emergency services. Our team is known for compassion, professionalism, and creating a welcoming environment where pets’ comfort comes first. We value collaboration, continuous learning, and building lasting relationships with the families we serve.

    We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

    #CSR

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