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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Charleston, SCOnsitePart TimeEntry-level (exp-based)Posted 26 days agoVisa sponsorship available

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Required skills

  • veterinary receptionist
  • client experience
  • administrative precision
  • high-volume front desk operations
  • customer service
  • clinical setting
  • practice management software
  • veterinary medical terminology
  • vaccination protocols
  • diagnostic procedures

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet

Role summary

Cainhoy Veterinary Hospital is seeking a skilled and compassionate Veterinary Receptionist to manage front desk operations. This role involves greeting clients and patients, managing appointments and records using practice management software, handling multi-line phones, processing payments, and communicating medical information. The ideal candidate will have at least 1 year of experience, strong customer service skills, proficiency in veterinary terminology, and the ability to handle animals with composure. Experience with specific veterinary software is preferred. This part-time, onsite position offers competitive pay and professional development opportunities.

Veterinary Receptionist

Cainhoy Veterinary Hospital is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

    • Salary: $18.50-$25.00 per hour dependent on skills and experience

    Schedule: Part-time, Alternating Mondays between Morning and afternoon shifts, Tuesday 7:45AM-5:30PM, Saturdays 7:45AM-5:30 PM

    Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • About Cainhoy Veterinary Hospital

    Cainhoy Veterinary Hospital opened in February of 2021 and is a state-of-the-art, full-service veterinary hospital with the mission to be Cainhoy’s premier Veterinary Hospital by delivering high-quality, individualized, and compassionate care to the community we serve. We cater to the dogs and cats of the Cainhoy Historic District in Charleston, SC and the surrounding areas.

    #CSR

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