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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Centreville, VAOnsiteFull TimeEntry-level (exp-based)Posted 17 days agoVisa sponsorship available

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Required skills

  • front desk
  • receptionist
  • customer service
  • medical office
  • dental office
  • urgent care
  • veterinary
  • appointment scheduling
  • multi-line phone systems
  • data entry

Nice to have

  • veterinary clinic
  • animal care facility
  • veterinary terminology
  • medical terminology
  • PIMS software
  • Cornerstone

Role summary

Caring Hands Animal Hospital in Centreville is seeking a client-focused Veterinary Receptionist. This role is open to candidates with transferable experience from medical, dental, urgent care, or high-volume customer service environments. The ideal candidate will demonstrate composure under pressure, an affinity for animals, and strong interpersonal skills. Comprehensive training in veterinary workflows, software, and terminology will be provided. The position offers a comprehensive benefits package, paid time off, and a 401(k) plan for full-time employees. The schedule is 30-40 hours per week, with a mix of shifts and every other Saturday.

Caring Hands Animal Hospital in Centreville is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
  • Professional development opportunities

    • Salary: $16.00 - $23.00 per hour but pay scale can go higher, determined by the candidate's skills, experience, and qualifications.

    Schedule: This is a full-time position averaging 32–40 hours per week, Monday- Friday 7:30AM-8PM, Saturdays 8AM-4PM

    Responsibilities

  • Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
  • Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
  • Perform client check-out, including payment processing, posting charges, and scheduling future appointments
  • Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
  • Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
  • Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
  • Maintain a clean, organized, and welcoming reception and waiting area

    • Qualifications

  • Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
  • Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
  • Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
  • Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
  • Proficient in Microsoft Office; comfortable learning new software and workflows
  • Reliable, punctual, and professional; ability to work independently and as part of a team
  • Genuine affinity for animals and comfort working in a clinical setting

    • Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

    About Caring Hands CentrevilleCaring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

    #CSR

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