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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Needham Heights, MAOnsiteFull TimeEntry-level (exp-based)$20–$22 /hrPosted 4 days agoVisa sponsorship available

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Required skills

  • Veterinary Receptionist
  • high-volume front desk operations
  • customer service
  • clinical setting
  • practice management software
  • appointment scheduling
  • multi-line telephone system
  • prescription refill requests
  • vaccination records
  • client check-out

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet
  • veterinary medical terminology

Role summary

Highland Animal Hospital is seeking a full-time Veterinary Receptionist to be the primary point of contact for clients and their pets. This role is crucial for the client experience, requiring a blend of administrative precision and genuine warmth, especially in sensitive situations. The ideal candidate will have experience managing high-volume front desk operations, a calm demeanor under pressure, and a commitment to excellent customer service in a clinical setting. The position offers a comprehensive benefits package, paid time off, 401(k), professional development, and an employee pet discount. Salary is $20-$22 per hour based on qualifications.

Highland Animal Hospital is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities
  • Employee pet discount because we know your pets are family, too.

    • Salary: $20 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

    Schedule: Full-time, scheduled across 4–5 days per week. Weekday shifts are scheduled between 7:15 a.m. and 7:30 p.m., with rotating Saturdays from 7:30 a.m. to 1:30 p.m.

    Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • About Highland Animal Hospital

    At Highland Animal Hospital, we’re more than just a veterinary clinic—we’re a community dedicated to the well-being of pets and their families. Located in Needham, MA, our team combines compassionate care with cutting-edge medicine to ensure every patient receives the same level of care we’d want for our own pets. With a focus on preventive medicine and tailored treatment plans, we’re here to support the health and happiness of pets throughout every stage of life.

    We pride ourselves on fostering a supportive, collaborative work environment where team members can thrive and grow. Ready to make a difference in the lives of pets and their owners? Join us and become part of a team that’s as passionate about care as you are!

    #CSR

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