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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Dwight, ILOnsiteFull TimeEntry-level (exp-based)Posted 26 days agoVisa sponsorship available

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Required skills

  • veterinary receptionist
  • practice management software
  • appointment scheduling
  • multi-line telephone system
  • medical records management
  • payment processing
  • customer service
  • animal handling

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet
  • veterinary medical terminology

Role summary

Dwight Veterinary Clinic is looking for a skilled and compassionate Veterinary Receptionist to be the main point of contact for clients and their pets. This role is crucial for the client experience, requiring someone who can manage administrative tasks with precision and genuine warmth, especially in sensitive situations. The ideal candidate will have experience in high-volume front desk operations, a calm demeanor under pressure, and a commitment to excellent customer service in a clinical setting. The clinic offers a comprehensive benefits package, paid time off, and a 401(k) plan.

Dwight Veterinary Clinic s seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

    • Salary: $16.50 - $19 per hour, determined by the candidate's skills, experience, and qualifications.

    Schedule: This is a full time position. The final schedule will be determined with our current team and will generally include one of the following shifts:

  • Opening Shift: 7:30 AM–4:30 PM
  • Closing Shift: 9:00 AM–6:00 PM
  • Required Rotating Saturdays: 7:30 AM–12:30 PM

    • Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • About Dwight Veterinary Clinic

    Dwight Veterinary Clinic is backed by a friendly, enthusiastic, skilled support team. We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, and a companion therapeutic laser.

    #CSR

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