Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Creve Coeur, MOOnsiteFull TimeEntry-level (exp-based)Posted 17 days agoVisa sponsorship available

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Required skills

veterinary receptionist
client experience
administrative precision
high-volume front desk operations
clinical setting
practice management software
multi-line telephone system
appointment scheduling
prescription refill requests
vaccination records

Nice to have

Cornerstone
Avimark
ImproMed
eVetPractice
ezyVet
veterinary medical terminology

Role summary

Fox Creek Veterinary Hospital is seeking a skilled and compassionate Veterinary Receptionist for their new Creve Coeur location. This role is the primary point of contact for clients and their pets, requiring a blend of administrative precision and genuine warmth. Responsibilities include managing front desk operations, handling client communications, processing payments, maintaining medical records using practice management software, and coordinating with veterinary staff. The ideal candidate will have at least 1 year of veterinary receptionist experience, strong customer service skills, proficiency with veterinary software, and the ability to handle animals. This is a full-time, onsite position with rotating weekends and holidays required.

Fox Creek Veterinary Hospital at Creve Coeur is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance

Paid time off and a 401(k) plan for full-time employees

Professional development opportunities

Employee pet discount because we know your pets are family, too.

Salary: $18 - $22 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist is preferred

Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

Strong verbal and written communication skills, including active listening and conflict resolution

Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital at Creve Coeur

Fox Creek Veterinary Hospital is excited to announce the opening of our newest location in Creve Coeur, MO! As part of the Fox Creek family — with established locations in Wildwood, Kirkwood, and Manchester — we are proud to bring our exceptional standard of care to the Creve Coeur community.

Since our founding in 2000, Fox Creek has been committed to providing compassionate, high-quality veterinary medicine using advanced facilities and equipment. We are an AAHA-Accredited practice, a distinction that reflects our dedication to the highest standards in veterinary care.

Our Creve Coeur team will offer a full range of services for dogs, cats, and more, in a modern, welcoming environment. We are building a collaborative, team-oriented culture where every staff member plays a vital role in making a positive impact on the lives of the pets and families we serve.

If you're passionate about animal care and ready to be part of something new and exciting, we'd love to have you on our founding team!

#CSR

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Veterinary Receptionist

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Required skills

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