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Veterinary Services, Animal Healthcare, Healthcare

Veterinary Receptionist

Jacksonville, FLOnsiteFull TimeEntry-level (exp-based)Posted 22 days agoVisa sponsorship available

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Required skills

  • veterinary receptionist
  • practice management software
  • medical records
  • appointment scheduling
  • multi-line telephone system
  • prescription refill requests
  • vaccination records
  • client check-out
  • processing payments
  • invoices

Nice to have

  • Cornerstone
  • Avimark
  • ImproMed
  • eVetPractice
  • ezyVet
  • veterinary medical terminology

Role summary

Veterinary Practice Partners seeks a skilled and compassionate Veterinary Receptionist to be the primary client contact. This role requires managing high-volume front desk operations with administrative precision and genuine warmth, especially in sensitive situations. Responsibilities include greeting clients, managing appointments and phone lines, processing payments, maintaining medical records (EMR/PIMS), coordinating with staff, and ensuring a positive client experience. The ideal candidate has at least 1 year of experience, proficiency with practice management software, knowledge of veterinary terminology, and strong customer service and animal handling skills.

Veterinary Receptionist

Veterinary Practice Partners is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

    • Salary: $16.00-$19.00 per hour dependent on skills and experience

    Schedule: 35-40 hours per week, Rotating Schedule

    Responsibilities

  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

    • Qualifications

  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

    • #CSR

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