Veterinary Services

Veterinary Patient Care & Medical Liaison

Virginia Beach, VAOnsiteFull TimePosted 1 month ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

veterinary patient care
medical liaison
client communication
medical follow-up
prescription refill
medication approval
pharmacy requests
medical callbacks
patient follow-up
laboratory results

Nice to have

LVT
RVT
CVT
veterinary assistant
veterinary technician
veterinary CSR

Role summary

Bay Beach Veterinary Hospital is seeking an experienced Veterinary Patient Care & Medical Liaison in Virginia Beach, Virginia. This role bridges communication between clients, veterinarians, technicians, pharmacies, and the patient-care team, ensuring timely completion of medical follow-up tasks. The ideal candidate has a strong understanding of veterinary medicine, excellent communication and organizational skills, and a proactive approach to patient care. Responsibilities include coordinating prescription refills, managing medical callbacks, communicating lab results, and tracking outstanding medical communications. Previous experience as a veterinary assistant, technician, or CSR is preferred, along with proficiency in veterinary terminology and practice management software.

Who is VetEvolve?

VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams.

Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise.

Veterinary Patient Care & Medical Liaison | Bay Beach Veterinary Hospital | Virginia Beach, Virginia

Compensation: $19–$24/hour, commensurate with licensure and experience

Position Summary:

We are seeking an experienced veterinary professional to serve as a Veterinary Patient Care & Medical Liaison. This position will help bridge communication between our clients, veterinarians, technicians,pharmacies, and patient-care team while ensuring important medical follow-up tasks are completed accurately and timely. This is an ideal position for an experienced veterinary assistant, technician, or veterinary CSR with strong medical knowledge who enjoys client communication, organization, and following patient care from start to finish.

Who We’re Looking ForWe need someone who understands veterinary medicine well enough to recognize what needs attention, what can be handled independently, and what needs to go directly to a veterinarian or technician. The right person is proactive, organized, comfortable communicating with clients, and doesn’t allow medical requests to sit unfinished. The goal of this position is simple: close the loop. When a client calls about medication, results, follow-up care, or a medical question, we want someone helping ensure that request reaches the correct person, gets completed, is documented, and doesn’t disappear into a pile of unfinished callbacks.

Primary Responsibilities:

Coordinate prescription and medication refill requests.

Communicate with veterinarians regarding medications requiring medical approval.

Process and follow up on outside and online pharmacy requests.

Complete medical callbacks and patient follow-up communications.

Assist with communicating laboratory results and veterinarian recommendations asdirected by the medical team.

Track outstanding medical communications to ensure clients receive appropriatefollow-up.

Contact clients regarding overdue medical recommendations or required follow-up care.Help coordinate rechecks and follow-up appointments when appropriate.

Document all client communications accurately in the patient’s medical record.

Review incoming medical records and route important information to the appropriateteam member.

Assist veterinarians and technicians with administrative medical tasks that do not requiredirect patient care.

Identify outstanding tasks and proactively follow them through completion.

Work closely with the CSR, technician, and veterinarian teams to prevent communicationgaps.

Help improve the hospital’s overall client communication and continuity of patient care

Qualifications:

3+ years of veterinary medicine experience strongly preferred.

Previous veterinary assistant, technician, LVT/RVT/CVT, or experienced veterinary CSR background preferred.

Strong understanding of veterinary terminology, medications, preventative care, diagnostics, and common treatment recommendations.

Excellent telephone and written communication skills.

Strong organizational and multitasking abilities.

Comfortable managing multiple open tasks and following them through completion.

Ability to communicate professionally with clients regarding medical information while recognizing when questions must be escalated to a veterinarian.

Experience working with veterinary practice-management software preferred.

Detail-oriented with strong medical-record documentation skills.

Hours:

Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Ready to apply?

You'll be redirected to VetEvolve's application page.