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Transportation, Logistics, SaaS, Urban Tech, Public Transit

Transit Safety Manager

Tulare, CAOnsiteFull TimeManager / Head$75,000–$90,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

  • CDL
  • passenger endorsement
  • driver training
  • operations management
  • field supervision
  • fixed route
  • paratransit
  • safety protocols
  • ADA requirements
  • DOT regulations

Nice to have

  • safety data analysis
  • proactive coaching
  • process improvements
  • accident investigation
  • corrective action plans
  • passenger assistance

Role summary

Via is seeking a Transit Safety Manager to oversee driver safety programs, conduct incident reviews, and lead training initiatives. This role involves ensuring compliance with safety standards and regulations, analyzing safety data, and designing/delivering training on topics like defensive driving and passenger assistance. The ideal candidate has 3+ years of experience in driver training or operations management, a CDL with a passenger endorsement, and a strong understanding of safety protocols and DOT regulations. This hybrid role requires balancing field work with administrative tasks and fostering a strong safety culture.

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Transit Safety Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service.

What You’ll Do:

  • Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards.
  • Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements.
  • Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents.
  • Lead root cause analyses for accidents and incidents and develop corrective action plans.
  • Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance.
  • Provide hands-on instruction in:
  • Wheelchair Securement & Passenger Sensitivity
  • Defensive Driving
  • De-escalation & Customer Interaction
  • CPR/First Aid & Emergency Procedures
  • Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions.
  • Maintain training documentation, certifications, and compliance records.
  • Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions.
  • Serve as a visible leader across markets - fostering a culture of safety, accountability, and support.
  • Partner with operations, safety, and compliance teams to align local practices with company-wide goals.
  • Assist in driver scheduling for trainings and ensure operational readiness.
  • Support reporting and communication between field teams and central operations

    • Who You Are:

  • Commercial Driver’s License (CDL) with passenger endorsement required.
  • 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings.
  • Proven ability to coach, motivate, and manage performance among diverse driver teams.
  • Strong understanding of safety protocols, ADA requirements, and DOT regulations.
  • Excellent communication and interpersonal skills; able to train and inspire adult learners.
  • Comfort balancing field work with administrative and compliance tasks.
  • Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc)
  • Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.

    • Certifications & Professional Development:

    We will support continued professional development and certification renewal, including:

  • PASS (Passenger Assistance Safety and Sensitivity)
  • LLLC Defensive Driving
  • CPR/First Aid
  • De-escalation Training
  • Other state- or service-specific certifications as needed.

    • Compensation and Benefits:

  • Salary Range: $75,000 - $90,000 / year
  • Final salary will be determined based on experience, knowledge, and skills.
  • Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching.
  • Opportunities for certification, advancement, and leadership development.

    • Ready to join the ride?

    Via is an equal opportunity employer.

    Ready to apply?
    You'll be redirected to Via Transportation's application page.

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