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Transportation, Logistics, SaaS, Urban Tech, Public Transit

Senior Partner Success Manager

Vancouver, BCOnsiteFull TimeManager / HeadCA$145,000–CA$165,000 /yrPosted 1 month ago

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Required skills

  • client-facing
  • senior stakeholder relationships
  • French
  • English
  • data savvy
  • strategic decisions
  • complex
  • politically sensitive

Nice to have

  • consulting
  • customer success
  • high-growth company
  • entrepreneurial
  • relationship builder
  • empathetic

Role summary

Via is seeking a Senior Partner Success Manager to be the primary point of contact for their public transportation partners. This high-impact individual contributor role involves building strong relationships with city and agency leadership, owning commercial outcomes like renewals and expansions, and acting as a trusted advisor. The role requires analyzing service performance data to drive strategic decisions, leading complex negotiations, and championing new products. Candidates need 7+ years of client-facing experience, quantitative skills, fluency in French and English, and an entrepreneurial, self-starting mindset. The position offers a competitive salary range and comprehensive benefits.

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.

About the Role:

  • Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
  • Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes
  • Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
  • Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
  • Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue
  • Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope

    • About You:

  • 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
  • Fluency in French and English is required for frequent client interaction.
  • Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
  • An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
  • A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
  • An empathetic team player who takes pride in elevating those around them, and views success as a collective effort

    • Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $145,000-$165,000 CAD
  • Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work.
  • A Group RRSP & DPSP with a company match.
  • Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave
  • Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks)
  • 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays

    • There has never been a more exciting time to be on the cutting edge of public mobility.

    Ready to join the ride?

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