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Transportation, Logistics, SaaS, Urban Tech, Public Transit

Quality & Safety Manager

Seattle, WAOnsiteFull TimeManager / HeadPosted 2 months agoVisa sponsorship available

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Required skills

  • safety
  • service quality
  • operational efficiency
  • driver supervision
  • driver training
  • on-the-road supervision
  • safety protocols
  • post-accident protocols
  • post-incident protocols
  • DOT compliance

Nice to have

  • transit supervision
  • transportation management
  • DOT regulations
  • safety standards
  • ADA compliance
  • paratransit compliance

Role summary

Via is seeking a part-time Quality & Safety Manager to ensure high levels of safety, service quality, and operational efficiency for its transit services. This hybrid role involves significant on-the-road supervision (85%) and training/administrative duties (15%). Responsibilities include supervising and training drivers, monitoring performance, responding to incidents, managing DOT compliance as DER, and implementing solutions for service continuity. The ideal candidate possesses strong leadership, problem-solving, and communication skills, with a preference for experience in transit supervision and knowledge of DOT/ADA regulations.

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Quality & Safety Manager you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

**This is an in-person position with the expectation that you will be in the field 2-3 days per week**

What You’ll Do:

  • Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
  • Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
  • Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
  • Deliver hands-on coaching on best practices, safety procedures, and service expectations.
  • Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
  • Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
  • Review and assess complaint reports, driver feedback, and training session documentation.
  • Conduct training needs assessments and implement necessary improvements.
  • 85% on-the-road supervision, 15% training and administrative duties.

    • Who You Are:

  • Experience in transit supervision, transportation management, or a similar field preferred.
  • Strong leadership skills with the ability to mentor and guide drivers.
  • Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
  • Strong communication skills for effective feedback delivery and conflict resolution.
  • Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
  • Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.

    • Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $28-30/hr
  • Expected hours: 20-30 hours per week, including on evening and/or weekend coverage

    • Ready to join the ride?

    Via is an equal opportunity employer.

    Ready to apply?
    You'll be redirected to Via Transportation's application page.

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