Information Technology & Services

Field Service Technician

Grand Rapids, MIOnsiteFull Time$22–$25 /hrPosted 2 months ago

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Required skills

mechanical aptitude
electrical aptitude
customer service
networking
computer systems
service documentation
driver's license
clean driving record

Nice to have

copier repair
printer repair
Xerox
Ricoh
Kyocera
HP

Role summary

Visual Edge IT is seeking a talented copier/printer technician for a field-based role. The position involves maintaining and repairing client copiers and printers, maximizing equipment uptime, and performing preventive maintenance. Responsibilities include diagnosing technical issues, ensuring customer satisfaction through clear communication and dependable service, and accurately completing service documentation. A full training program and company vehicle are provided. Candidates with strong mechanical and electrical aptitude, troubleshooting skills, and customer service experience are encouraged to apply. Basic knowledge of networking and computer systems is also required.

Empowering Businesses. Enabling Success. At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care. With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

Visual Edge IT is looking to add a talented copier/printer technician to our amazing team! We are a nationally renowned company with a family-owned work culture that creates an excellent work life balance. We value our employees by providing an extensive benefits package that includes medical/dental and vison coverage, 401k and health savings programs and unsurpassed growth opportunities. We are an ever-growing company that has a national footprint affording us resources that other dealers fall far short of.

The Service Technician is responsible for the maintenance and upkeep of the client’s copiers and printers. This is a field-based role. A full training program is available, and a company vehicle is provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply. Primary Responsibilities

Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
Diagnose technical issues using customer feedback, electronic data, and observations.
Maintain a high level of customer satisfaction through clear communication and dependable service.
Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
Accurately complete service documentation, including parts usage, call closures, and meter readings.
Provide feedback to improve processes and support continuous improvement efforts.
Some travel is required.

Knowledge, Skills, and Qualifications

3+ years of industry experience is preferred.
Strong mechanical and electrical aptitude with proven troubleshooting skills.
Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
An associate degree or higher in electronics or electrical engineering is preferred equivalent experience will be considered.
Strong customer service and communication skills.
Basic knowledge of networking and computer systems
Ability to regularly lift up to 50 lbs and occasionally up to 100 lbs
Valid driver’s license with a clean driving record (must meet company vehicle eligibility requirements)

At Visual Edge IT, we are proud to provide: Work-Life Balance We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs. Career Path We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs. Insurance Benefits We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members. 401K Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution. Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.

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