Psychotherapy Operations Manager

We are seeking a highly organized and experienced Psychotherapy Operations Manager to oversee the day-to-day operations for an assigned caseload of psychotherapists within our Psychotherapy team, who are placed on-site at skilled nursing and assisted living facilities across our footprint. This role is ideal for a proven operations or business leader who understands the unique demands of a healthcare or clinical services environment. A clinical license is not required for this position—we're looking for someone who can run the business side of operations for their assigned psychotherapists while our licensed clinicians focus on resident care.

• Oversee daily operations of the Psychotherapy team, including staffing coverage, interviewing/hiring, scheduling, and workflow efficiency across assigned facilities

• Manage and support field-based psychotherapists and administrative staff, providing leadership, training, and performance oversight

• Develop and implement operational policies and procedures to improve efficiency, compliance, and quality of care

• Manage vendor relationships and team resources

• Ensure compliance with healthcare regulations, documentation standards, and privacy requirements (e.g., HIPAA)

• Collaborate with clinical leadership and facility partners to align operations with care standards and program growth goals

• Handle billing, insurance, and revenue cycle oversight in coordination with finance/billing staff

• Serve as a liaison between the psychotherapy team and skilled nursing/assisted living facility staff

• Support onboarding and credentialing of new clinicians and staff from an operational standpoint

• Identify opportunities for process improvement and implement scalable systems as the team grows

Required:

• Proven experience in a management or supervisory role, leading teams and overseeing operations

• Experience in a nursing home, assisted living, or other healthcare setting

• Strong organizational, leadership, and problem-solving skills

• Excellent communication skills, both written and verbal

• Ability to manage multiple priorities in a fast-paced environment

• Discretion and professionalism when handling sensitive information

Preferred (not required):

• Familiarity with mental health, psychotherapy, or behavioral health practice operations

• Knowledge of healthcare compliance standards (HIPAA, insurance billing, etc.)

• Located in or near Chicago, IL—this is a hybrid role combining in-person and remote work, and local candidates are preferred to accommodate on-site days

Not Required:

• A clinical license (LCSW, LPC, LMFT, psychologist, etc.) is not required for this role, as it is an operations/management position, not a clinical one

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources