Customer Care Specialist

RemoteRemoteFull Time$17–$17 /hrPosted 23 days agoHidden Gem · Himalayas

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Required skills

Customer Service
Priorities
Customer focused
Responsive
High School Diploma

Nice to have

Customer service experience
Health
Wellness

Role summary

We are seeking a Customer Care Specialist to provide excellent customer service support. This role involves handling inbound telephonic calls, specializing in first call resolution, and managing customer inquiries. You will submit requests to appropriate departments, ensure rapid resolution of escalated issues, and maintain knowledge of the Vitality program. Responsibilities include identifying process gaps, devising solutions, tracking improvements, and communicating effectively with internal and external audiences. You will also load tickets for system issues and educate customers on the program and website navigation. The pay is $16.50/hour.

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

Support inbound telephonic phone calls from members
Provide over the phone support
Specialize in first call resolution performance
Effectively manage and respond to inquiries as they are sent to you by customers
Submit requests to the proper departments to prevent recurring issues
Ensure rapid response and resolution of escalated inquiries
Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
Identify problems or gaps within current processes and help devise creative solutions to them
Track, analyze and report on improvements to current processes
Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:

Understanding your audience and its needs

Anticipating and preparing for the next questions your audience will ask

Properly positioning the information you are sharing

Understanding the impact of the information you are sharing

Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
Educate customers on the program as well as navigation of the website
Capture submitted events
Other duties as assigned

Pay $16.50/hour

Requirements

Effective communication skills
Strong organization skills
Ability to manage multiple priorities
Customer focused and responsive
High School Diploma

Preferred

Bachelors degree
1-2 years of customer service experience
Health or wellness background

Benefits

Medical, Dental & Vision plans
401(k) with company match
Company paid Life Insurance (Basic, Voluntary & AD&D)
Company paid Short Term & Long Term Disability
Paid Time Off (Vacation, Sick & Public Holidays)
100% Paid Family Leave (Maternity/Paternity)
Wellness Resources

Originally posted on Himalayas

Ready to apply?

You'll be redirected to Vitality Group International, Inc.'s application page.