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IT Help Desk

Lenexa, KSOnsiteFull TimePosted 11 days agoVisa sponsorship available

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Required skills

  • IT support
  • remote IT support
  • on-site IT support
  • PCs
  • Macs
  • printers
  • mobile phones
  • hardware issues
  • software issues
  • Windows

Nice to have

  • CompTIA
  • Microsoft
  • Cisco

Role summary

The IT Help Desk role provides on-site and remote technical support for internal employees' PCs, Macs, printers, mobile phones, and other office devices. Responsibilities include troubleshooting hardware and software issues across Windows, Mac, and Linux platforms, assisting with Microsoft 365 applications, and performing identity and device administration in Microsoft Entra ID and Intune. The role also supports employees using AI tools like Claude and Microsoft Copilot, manages ticket queues, collaborates with the IT team, enforces IT policies, and maintains IT asset records. Occasional after-hours or on-call work may be required.

Benefits Package: Company Paid!

  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Company-Matched 401(k) and IRA Retirement Savings.

    • What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
  • Account and group management
  • MFA and password resets
  • License assignment
  • Device enrollment
  • Compliance
  • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
  • Manage ticket queue and resolve service tickets in a timely manner.
  • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
  • Ensure IT policies and best practices are followed.
  • Perform routine maintenance and updates on IT equipment.
  • Maintain accurate records of IT assets and support activities.

    • What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours / on-call work may be required.
  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
    • Ready to apply?
    You'll be redirected to Wachter's application page.

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