Dining Front of House - Floor Manager

Dining Front of House - Floor Manager Bring your hospitality experience to a place where great food and exceptional service make a difference every day! Position Summary Wake Robin, Vermont's premier senior living community, is seeking a full-time Floor Manager to lead daily dining room operations and help create an outstanding dining experience for our residents and guests. As a hands-on leader, you'll oversee front-of-house service, support and train staff, coordinate dining room operations, and ensure a welcoming, high-quality experience in each of our dining venues. You'll be a key connection between the kitchen and dining teams, keeping service running smoothly while fostering a culture of teamwork and hospitality. Enjoy a dining program and work environment that are hard to find in the restaurant industry:

• More manageable hours – schedules that wrap up in the early evening.
• Excellent facilities and benefits – work in a beautiful setting with a supportive team.
• Scratch-made food – we work from scratch, not from a box.
• Fresh, local ingredients – over 40% of our produce is local or organic.

Key Responsibilities: Dining Operations & Team Leadership

• Oversee daily front-of-house operations, ensuring consistent standards for food quality, service, presentation, and the overall dining experience.
• Lead and coordinate pre- and post-service duties, ensuring staff understand their responsibilities and have the resources to complete them.
• Train and orient new employees, provide ongoing coaching, and reinforce excellent customer service, communication, and problem-solving skills.
• Foster teamwork between front- and back-of-house staff and serve as a key communication link between dining room staff, the kitchen, and management.
• Address resident concerns promptly and work with the General Manager on issues requiring additional attention.
• Help coordinate and provide staffing coverage when unexpected absences arise.
  

Resident Experience

• Create a welcoming, resident-centered dining environment built on hospitality, dignity, and respect.
• Monitor resident satisfaction and respond to individual preferences and special requests.
• Maintain awareness of changes in residents' functional abilities and communicate concerns as they arise.
• In the Linden Health Center, partner with nursing and kitchen staff to ensure residents' nutritional needs are met and individual cognitive and physical needs are accommodated.
  

Safety & Quality

• Ensure food safety, sanitation, cleaning, storage, and service standards are consistently followed.
• Monitor compliance with applicable health regulations and workplace safety requirements.
  

Qualifications

• At least two years of supervisory experience in food service, hospitality, or healthcare dining strongly preferred.
• Strong interpersonal and communication skills, with the ability to build positive relationships with residents, employees, management, and vendors.
• Demonstrated ability to lead, coach, organize, and delegate effectively.
• Strong problem-solving skills and the ability to manage competing priorities in a fast-paced service environment.
• Commitment to excellent customer service and a positive, team-oriented approach.

Schedule:

• Sunday – Thursday

Hiring Range:

• $22.50-$27.60/hour

(Starting salary is determined based on candidate's experience, education, and relevant skills as well as internal equity considerations.)

About Wake Robin:

The foundation of our success as a Life Plan Community is the mutual respect among staff and between residents and staff. Staff share a belief in the dignity and worth of each resident and each other. As employees, we do more than just work here – we uphold Wake Robin’s commitment to these values; the relationship between staff and residents is the hallmark of this community.

At Wake Robin, we want to support you in your career growth. We offer flexible scheduling for those wishing to return to school and loan forgiveness programs, great benefits, a pristine working environment, and an opportunity to build strong relationships with staff and residents in a dynamic community setting. At Wake Robin, community is critical; we stand by this, starting with the first phone call with you! Staff members work together with humor and an appreciation for diversity. For many, the biggest benefit of working here is coming to know Wake Robin’s residents and having the time and support to do good work on their behalf. Other important benefits include:

• Health Benefits: Medical, dental, and vision coverage
• Company paid short-term disability, long-term disability, and life insurance
• Flexible spending plan
• 403b retirement plan with company match of 50% up to a calendar year maximum of $6,000
• Competitive paid time off
• Continuing education support
• Financial assistance with car maintenance and repairs
• Personal loan assistance to help with emergency and unplanned needs
• Up to $200 fitness reimbursement annually
• Up to $100 reimbursement for vision expenses annually
• Incentives for commuting with your coworkers
• Free, on-site consulting on housing, finances, transportation, daycare, and legal services
• Use of community facilities including hiking trails, library, aquatic and fitness centers
• On-site meals for purchase, made from scratch with local ingredients
• Refer a Friend bonus - up to $1,500 per employee referral

Wake Robin is proud to be a smoke free environment.

Wake Robin believes in supporting a livable wage for all Vermonters.

Wake Robin is an Equal Opportunity Employer.