Visitor Experience Specialist, PA & Development (Internal Only)

The Walker Art Center empowers people to experience the transformative possibilities of the art and ideas of our time and to imagine the world in new ways. In our over 125-year history, we have become one of the most celebrated art museums in the country, and we are known for our innovative presentations and acclaimed collections of contemporary art across the spectrum of the visual, performing, and media arts.

The Visitor Experience Specialist, Performing Arts & Development will specifically work to expand Walker audiences by managing box office needs for special projects throughout the fiscal year including but not limited to the Performing Arts series, Avant Garden and After-hours events. This individual will work to improve the visitor experience as it relates to Performing Arts (PA) & Development events, serving as event manager at these events and working collaboratively with members of the PA & Development department to improve the quality of events. We are only considering internal candidates for this role. 

WHAT YOU GET TO DO 

• Deliver exceptional customer service to all Walker Art Center visitors and patrons through in-person, phone, and online interactions.
• Participate in weekly Specialist meetings and other departmental and cross-functional planning meetings, providing operational insights and audience service expertise.
• Collaborate with PA, Development, and Marketing & Communications staff to strengthen audience engagement and build connections with targeted community groups and event participants.
• Coordinate, produce, install, and remove event signage and wayfinding materials to support visitor navigation and event success.
• Provide on-site event leadership and supervision to ensure high-quality visitor experience and exceptional customer service.
• Complete administrative and project-based assignments that support PA, Development, Marketing, and special initiatives, balancing project work with front-line operational responsibilities.
• Plan, coordinate, and supervise staff assigned to PA performances, After Hours events, and other public programs.
• Partner with PA and cross-departmental teams to develop audience engagement strategies and support successful event execution.
• On event days be the lead for front-of-house and ticketing operations for Performing Arts events, including complimentary ticket distribution, ticket holds, guest services, day-of-event coordination, and providing work direction and feedback to the team.
• Perform all box office opening, closing, reconciliation, and operational procedures while maintaining efficient daily operations.

WHAT WE NEED IN YOU 

Minimum Requirements

• Strong interpersonal, leadership, and communications skills required. 
• Experience in customer service and box office procedures. 
• Possess ability to solve problems in a quick and resourceful manner. 
• Ability to converse about themes in contemporary art and share rich information regarding Walker programs and exhibitions required. 
• Knowledge of PC computer skills including computerized ticketing and membership systems (Tessitura) and Excel. 
• Cash-handling and reporting experience are essential. 
• Ability to handle a variety of operations simultaneously.
• Proven ability to work with a wide range of personalities and people across a variety of generations. 

PHYSICAL DEMANDS  

• Be able to navigate stairs, walking, standing, and lifting over extended periods of time.

JOB SPECIFICATIONS This position is considered full-time (35 hours per week), non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $26.11 hourly.

BENEFITS: Medical, dental, and vision insurance; 403(b) retirement plan with employer contribution; paid vacation, sick time, and holidays.

This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.

This position is not eligible for relocation assistance. 

All applicants must be eligible to work in the United States without the need for employer sponsorship.

Walker’s DEI commitment The Walker is committed to being an employer with a staff who, at all job levels, reflects the rich diversity of the communities and audiences we serve. We are dedicated to ensuring inclusion and equity in all our employment practices. We deeply value and welcome all the unique lived experiences in our applicants and encourage anyone meeting the minimum requirements to apply.

Recruitment Timeline Our primary recruitment period will end November 20, 2026.

E-Verify Participation Notice Walker Art Center participates in E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.

For more information, please review the following notices:

• E-Verify Participation Poster (English/Spanish)
• Right to Work Poster (English/Spanish)