Wave Verified

Agent Liquidity Lead

RemoteRemoteFull TimeLeadPosted 17 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

liquidity
cash operations
cash movements
cash-in-transit
treasury
agent network
Excel
Google Sheets
negotiation skills
customer relationship management

Nice to have

mobile money
retail commercial banks
process documentation
analytical skills
integrity
adaptable

Role summary

We are seeking a resourceful Agent Liquidity Lead to manage agent liquidity and cash operations in Malawi. This role involves ensuring cost-effective liquidity for agents and customers, reviewing and improving operations, and ensuring strict SLA adherence. You will coordinate cash-in-transit firms, manage premium agencies, and build/lead a skilled team to implement strategy and achieve goals. The position requires developing team, policies, processes, and strategies to meet liquidity needs, identifying innovative solutions, and providing expert insights. You will also lead knowledge transfer sessions and adhere to security standards. The role is based in Lilongwe with frequent travel.

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We are looking for an Agent Liquidity Lead who is resourceful and excited about getting things done. The successful candidate will effectively manage agent liquidity and cash operations in Malawi to ensure that our agent liquidity and customer needs at agent points are sufficiently and cost-effectively met. They will continually review and improve agent liquidity, Cash In Transit operations, security standards, processes and ensure strict Service Level Agreement adherence to all cash operations core requirements with Cash In Transit firms, our staff and agents.

In this role, you'll;

Manage the agent network in the country with minimal liquidity distress ensuring the effective management of the agent rebalancing and coordinating the cash pick-up from the Banks.

Coordinate all cash in transit firm's operations seamlessly to ensure adherence to SLAs at all times to avert any agent liquidity distress.

Coordinate the set-up, maintenance and the personnel of Premium Agencies and Premium Master Agents.

Build and lead a skilled team capable of responding to the fast-growing Wave environment coordinating and leading them to implement strategy and achieve planned goals in agent liquidity.

Develop the required team, policies, processes and strategies to address the liquidity needs.

Be on top of the liquidity status nationwide.

Identify priority areas and come up with innovative solutions to Wave’s liquidity needs, often identifying, planning and coordinating projects, processes and tools to improve Liquidity operations.

Provide expert insight during policy reviews and process documentation.

You will lead knowledge transfer sessions with other affiliate country operations on Malawi’sLiquidity Operations.

Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly.

Other duties may be assigned from time to time through your line manager.

Key details

Location: You'll be based in Lilongwe, with frequent travels in the upcountry.

Work authorization in Malawi is required.

This is a permanent position.

Our salaries are competitive and calculated using a transparent formula.

We offer generous health insurance for yourself and your dependents.

We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.

Airtime reimbursement.

Free food and a beautiful office space.

Requirements

Fluency in English and a local language.

5+ years of experience in managing liquidity in mobile money-related operations or retail commercial banks, cash movements / cash-in-transit / treasury.

Minimum 2 years of experience building, leading and managing field-based teams

Bachelor’s Degree in Finance, Accounting , Business Management or comparable field.

Proficiency with Excel and/or Google sheets.

Willingness to travel 70% of the time within Malawi

Proven experience in customer relationship management.

Strong knowledge of agent network management, and negotiation skills.

You Might be a good fit if you

Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.

Have strong analytical skills / Strong proficiency in Excel.

Are great at upholding integrity.

Are good at process documentation and effective at knowledge transfer.

Are adaptable and a creative thinker, and willing to iterate and fail quickly.

Communicate effectively and often, both in writing and in-person, to the point of over-communication.

Think about culture and process from the users' perspective.

Have led a team whose role was to ensure the efficient day to day running of an agent network.

Demonstrate tenacity and a willingness to go the distance to get something done.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to apply?

You'll be redirected to Wave's application page.