Vocational Floor Coordinator

Job Details: Level: Experienced, Job Location: 35 Elm Street - Naugatuck, CT, Position Type: Full Time, Education Level: High School/GED, Salary Range: $20.00 - $24.00Hourly, Job Shift: First Shift, Job Category: Direct Support Professional, About We Do Life… Together We Do Life…Together (WDLT), a division of ICES, Inc., has been transforming lives in Connecticut since 1998. We support individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve individuals in private residences, respite facilities, emergency placements, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes. We offer a comprehensive continuum of services, including residential, vocational, clinical, community habilitation, and in-home support, all grounded in person-centered care. Our team works alongside each individual to build real-world independence, from securing meaningful community employment to developing daily living skills and accessing the resources they need to thrive. WDLT collaborates with the Department of Developmental Services, the Department of Mental Health and Addiction Services, and other community partners. When you join WDLT, you are joining a team that believes in doing this work together, for each other and for the people we serve. Why This Role Matters The Vocational Floor Coordinator plays a critical leadership role in the daily success of our vocational programs. Working alongside Direct Support Professionals and the Vocational Program Manager, you help ensure individuals receive high-quality, person-centered services while staff have the guidance and support they need to succeed. This position balances leadership with hands-on involvement. You will coach staff, monitor program quality, ensure documentation is completed accurately, and help create an environment where individuals can develop vocational skills, build independence, and achieve their personal goals. If you enjoy mentoring others, solving problems, and making a visible impact every day, this role offers an opportunity to grow your leadership while improving the lives of the people we support. What You’ll Do Program Operations & Quality Support the daily operation of WDLT's vocational programs to ensure individuals receive safe, engaging, and person-centered services. Monitor daily staffing assignments to maintain appropriate support ratios. Ensure activities, work experiences, and community opportunities align with each individual's goals and individualized plan. Observe program activities and provide coaching to ensure staff are actively engaged with the individuals they support. Communicate operational concerns and recommendations to the Vocational Program Manager. Maintain compliance with agency policies, DDS regulations, and quality standards. Staff Leadership & Development Provide day-to-day leadership, coaching, and guidance to Direct Support Professionals. Assist with onboarding, orientation, and training for new employees. Train staff on vocational activities, job responsibilities, documentation expectations, and agency procedures. Promote a collaborative, positive work environment focused on continuous improvement. Support scheduling, attendance, and timekeeping processes using agency systems. Documentation & Compliance Ensure all required documentation is completed accurately and on time using Therap and other agency systems. Review documentation for completeness and provide coaching when corrections are needed. Participate in Individual Plan (IP) meetings, biannual reviews, and other interdisciplinary meetings. Prepare reports and documentation that support compliance with DDS requirements and agency standards. Work collaboratively with the Training and Support Program Coordinator to strengthen documentation quality across the program. Team Collaboration Partner with managers, clinicians, and administrative staff to support high-quality services. Develop a strong understanding of how each WDLT department contributes to individual success. Attend required trainings, leadership meetings, and professional development opportunities. Provide direct support on the program floor when operational needs require. Other duties as assigned. What We Offer Competitive hourly pay based on your experience and performance. Opportunities to grow into expanded leadership roles within WDLT. Ongoing professional development and leadership training. A collaborative team environment committed to helping individuals reach their full potential. Meaningful work where your leadership directly improves the lives of the people we support. BENEFITS SNAPSHOT Benefit Full-Time1 Part-Time Medical (PPO or HSA plan) ✔ Premium sharing ✔ If averaging 30+ hrs/wk2 Prescription Drug Coverage ✔ Included with medical ✔ If ACA-eligible2 Dental (Mutual of Omaha) ✔ Employee-paid option ✔ Employee-paid option Vision (Mutual of Omaha / EyeMed) ✔ Employee-paid option ✔ Employee-paid option Company-Paid Life & AD&D ($10,000) ✔ 100% employer-paid — Employee Assistance Program (EAP) ✔ Available 24/7/365 — 401(k) Retirement Plan ✔ Available, with possible profit sharing ✔ Available, with possible profit sharing Voluntary Supplemental Coverage (Life, Short-Term Disability, Hospital Indemnity, Accident, Critical Illness) ✔ Employee-paid, optional ✔ Employee-paid, optional 1 Full-time eligibility is based on the employee’s regularly scheduled hours as defined by company policy. 2 Part-time employees who average 30 or more hours per week during the applicable measurement period are eligible for medical and prescription drug coverage under the Affordable Care Act (ACA). — Not offered for this employment status. Benefits are subject to change. This summarizes our current benefits for this position. Full details regarding benefits are included in the official plan documents, which govern in the event of any discrepancies. All benefits described herein are subject to change at the sole discretion of the company at any time. Required Trainings and Certifications DDS Medication Administration Certification (required within first 6 months of employment) CPR Certification Physical & Psychological Management Training (PMT) Human Rights and Abuse/Neglect Training Other DDS Mandated Annual Training Attendance at mandatory staff meetings and agency trainings Qualifications: What You Bring Education & Experience High school diploma or GED required. Previous experience working with individuals with intellectual or developmental disabilities required. Previous leadership, mentoring, or supervisory experience preferred. Experience working in a vocational or day program setting preferred. Skills & Capabilities Strong leadership and coaching abilities. Excellent organizational and time management skills. Ability to prioritize multiple responsibilities in a fast-paced environment. Strong verbal and written communication skills. Professional judgment and sound problem-solving abilities. Proficiency with Microsoft 365 applications including Outlook, Word, Excel, and SharePoint. Experience using Therap, Paycom, EVV/Sandata, WebResDay, or similar human service software preferred. Ability to work independently while fostering strong teamwork. Commitment to person-centered services and continuous improvement. Physical and Other Requirements This role combines leadership responsibilities with direct support. You should be able to: Stand, walk, and move throughout the program for extended periods. Occasionally lift up to 25 pounds. Assist individuals as needed during daily activities. Work in both office and program environments throughout the day. You also must: Possess a valid driver's license with a safe driving record. Successfully complete all required background checks. Maintain required certifications throughout employment. Have a valid driver’s license and reliable personal vehicle required for travel between program locations.