RiseMe
West Cancer Center logo
West Cancer Center Verified
Healthcare, Oncology

Referral Coordinator - Full Time - Germantown, TN

Germantown, TNOnsiteFull TimeEntry-level (exp-based)Posted 9 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

  • Referral Coordinator
  • scheduling
  • specialist consults
  • radiology services
  • outside orders
  • care coordination
  • physicians
  • care teams
  • treatment timelines
  • electronic worklists

Nice to have

  • patient-centered care
  • innovation
  • professional growth
  • compassion
  • integrity

Role summary

West Cancer Center is seeking a Referral Coordinator in Germantown, TN, to manage the scheduling of specialist consults, radiology services, and outside orders. This role requires excellent communication, attention to detail, and collaboration with care teams to ensure timely patient care. Responsibilities include tracking referrals in the EMR, adhering to due dates, communicating with providers, and supporting patients. A high school diploma and six months of related experience are required. The position offers a meaningful impact, collaborative culture, and professional development opportunities within a mission-driven environment, with no nights, weekends, or holidays. Comprehensive benefits are included.

Job Title: Referral Coordinator

About Us

At West Cancer Center, we are dedicated to providing compassionate, patient-centered care while advancing groundbreaking research. Our team fosters collaboration, innovation, and professional growth, ensuring that every role contributes to making a difference in patients’ lives. Join us in our mission to provide comprehensive support to those navigating the challenges of cancer treatment.

Position Overview

The Referral Coordinator plays a critical role in managing the scheduling of specialist consults, radiology services, and other outside orders to ensure timely and efficient care coordination. This position requires exceptional communication, attention to detail, and the ability to work collaboratively with physicians, care teams, and administrative departments to meet treatment timelines.

Key Responsibilities

  • Utilize electronic worklists within the EMR to track and process incoming referrals
  • Schedule all outside orders prior to the attending provider’s next follow-up visit
  • Monitor and adhere to due dates to meet treatment guidelines
  • Communicate with care teams, physicians, and scheduling staff to ensure coordination of services
  • Report scheduling barriers promptly to leadership
  • Confirm accuracy of referring physician and patient information
  • Document status updates and patient communications in the EMR
  • Follow up with patients to confirm appointments and provide scheduling support
  • Enter all scheduled appointment details in the EMR
  • Respond to incoming calls and emails related to referrals and outside orders
  • Mail appointment reminders and rescheduling letters as needed
  • Assist with ensuring continuity of care and “closing the loop” on appointment follow-through
  • Notify leadership of issues or workflow challenges in a timely manner
  • Support patient requests for appointment changes or updates
  • Collaborate with Physician Pods for clarification or additional referral information
  • Cross-train with other Referral Coordinators to support departmental efficiency
  • Perform other duties as assigned

    • Qualifications

    Education & Experience

  • High school diploma or GED required
  • Minimum of six months of related experience or equivalent combination of education and experience

    • Skills & Abilities

  • Excellent organizational and follow-up skills
  • Strong verbal and written communication abilities
  • Effective problem-solving and prioritization in a fast-paced environment
  • Ability to analyze situations and respond promptly
  • Proficiency in Microsoft Office applications and email
  • Ability to work collaboratively across departments and with clinical teams

    • Why West Cancer Center is a Great Place to Work

  • Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
  • Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
  • Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
  • Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

    • No nights, weekends, or holidays. Comprehensive benefits package.

    Join Us

    If you're organized, detail-oriented, and passionate about delivering coordinated, high-quality care, apply today to join West Cancer Center as a Referral Coordinator and make a meaningful difference in cancer care.

    Ready to apply?
    You'll be redirected to West Cancer Center's application page.

    Similar roles

    See how RiseMe works

    Match, tailor, and prep so you send fewer applications and land more interviews.