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Veterinary Services, Animal Healthcare

Veterinary Receptionist / Client Service Representative

Petaluma, CAOnsitePart Time$23–$25 /hrPosted 3 days ago

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Required skills

  • multi-line phone system
  • scheduling appointments
  • processing payments
  • financial records
  • communication skills
  • time management skills
  • positive attitude
  • team collaboration
  • solution-oriented

Nice to have

  • veterinary receptionist
  • healthcare front-desk
  • coordinating calendars

Role summary

Adobe Animal Hospital is seeking an outgoing Client Service Representative to be the welcoming face of their hospital. This fast-paced role involves creating exceptional client experiences, managing appointments and patient flow, handling communications, processing transactions, and providing service information. The ideal candidate is friendly, detail-oriented, organized, and a team player. The position is full-time with a 4/10 schedule, Monday-Friday, with potential for part-time. Compensation is $23-$25 per hour, with a comprehensive benefits package for full-time employees.

Adobe Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

  • Compensation: $23 - $25 per hour, for each hour worked
  • This is a full-time with a 4/10 schedule and availability needed Monday through Friday. We are also open to part-time hours for the right candidate.
  • Full-time Benefits Package*:

  • Health package: Medical, dental, and vision insurance with HSA options and choice of Anthem Blue Cross Blue Shield or Kaiser Permanente
  • Life insurance and disability
  • Employee Assistance Program (EAP)
  • 401k with company match
  • Paid time off in accordance with site policy and applicable law
  • Personal pet discount
  • *Part-time team members may be eligible for limited benefits in accordance with company policy and state law

    Minimum qualifications and skill set:

  • Previous veterinary receptionist or healthcare-related front-desk experience preferred
  • Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods
  • Why choose Adobe Animal Hospital?

    Adobe Animal Hospital in Petaluma is a full-service veterinary hospital dedicated to providing high-quality, compassionate care to dogs and cats. Our team includes four DVMs and three RVTs who work together to provide thoughtful, individualized care in a supportive and collaborative environment. The hospital offers comprehensive wellness and preventive care, dentistry, soft tissue and orthopedic surgery, digital radiography, ultrasonography, endoscopy, in-house laboratory diagnostics, and other comprehensive medical services.Adobe is proud to be AAHA accredited, Fear Free, and a Cat Friendly Practice, with a strong commitment to low-stress handling and patient comfort. The team has built lasting relationships with loyal clients over the years and takes pride in knowing their patients and families well. They are committed to providing consistent, personalized care and creating an environment where pets, clients, and team members feel known, supported, and cared for.

    #LI-RX1

    This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

    Pay Range$23—$25 USD

    Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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