Resort Services Operator
Required skills
- friendly
- positive
- hospitable
- in-house guests
- phone routing system
- route calls
- take messages
- faxes
- mail distribution
- schedule flexibility
Nice to have
- call center experience
Role summary
Westgate Resorts is seeking a friendly and hospitable Resort Services Operator to join their team at the Westgate Lakes Resort & Spa in Orlando. This role involves providing excellent service to in-house guests, managing phone calls through a routing system, taking messages, and handling faxes and mail. The position requires schedule flexibility, including nights, weekends, and holidays. Call center experience is preferred. Westgate Resorts offers comprehensive benefits, including health coverage, paid time off, 401(k) with match, daily pay access, and career growth opportunities.
As a Resort Services Operator, you will:
- Provide friendly, positive, and hospitable service to our in-house guests
- Answer calls using the phone routing system
- Route calls and take messages for the appropriate departments
- Ensure faxes and mail is distributed and handled correctly
- Must have schedule flexibility; Nights, Weekends, and Holidays
- Call center experience preferred.
Why Westgate?
- Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match to Support Your Future
- Daily Pay – Access Your Earnings When You Need Them
- Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
