Site Solutions Manager

Description

Wheeler Site Solutions Manager – Multi-Site

The Site Solutions Manager is a subject matter expert for CAT machine performance across multiple customer mine sites throughout the Wheeler territory. Supports smaller mines and projects that may not have a dedicated on-site Wheeler resource, while also serving as an internal coordinator for the mining team. Responsible for internal performance reporting, equipment lifecycle management, and coordinating Wheeler departments such as service, parts, sales, and component rebuild to deliver customer projects. Participates in and leads continuous improvement initiatives at customer sites, and communicates key performance metrics with customers, CAT, and Wheeler leadership.

ESSENTIAL FUNCTIONS:

• Monitor and manage CAT machine performance across multiple customer mine sites throughout the Wheeler territory.
• Develop and maintain internal reports and Business Intelligence tools on fleet performance, availability, reliability, and cost metrics for the Wheeler mining team and leadership.
• Manage equipment lifecycle planning, including tracking machine and component hours, forecasting rebuilds and replacements, and recommending repair-versus-replace decisions.
• Coordinate internal departments, including service, parts, sales, component rebuild, and technology, to plan and deliver customer projects on schedule.
• Serve as the primary point of contact for smaller mines and projects that do not have a dedicated on-site Wheeler resource.
• Travel across the territory to customer mine sites to conduct site visits, assessments, and performance reviews.
• Manage and implement continuous improvement initiatives at customer mine sites.
• Communicate with CAT on metrics, key issues, and continuous improvement opportunities.
• Build relationships with key customers with goals of managing product performance.
• Performs all other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Working knowledge of CAT mining equipment and machine performance metrics such as availability, MTBF, MTTR, and cost per hour
• Understanding of equipment lifecycle management, including component life, rebuild planning, and total cost of ownership
• Project coordination skills, with the ability to manage timelines and deliverables across multiple internal departments
• Strong data analysis and reporting skills; experience with Business Intelligence tools such as Power BI is a plus
• Ability to manage multiple sites and priorities while traveling regularly
• Self-starter and complex problem solver – ability to deliver results with limited supervision
• Proficient in computer software systems including Microsoft Office 365 and ERP systems
• Ability to interact with the customer daily 
• Excellent motivational skills and works well with a team but also able to work alone
• Effective communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Ability to pay strong attention to detail
• Ability to interact effectively in multi-disciplined, multi-cultural team environments including working with customers in planning, operations, and maintenance of parts, service, sales, and support personnel
• Effective team participation skills

EDUCATION AND EXPERIENCE:

• CAT equipment or equipment dealer experience is highly regarded
• Fleet management, equipment lifecycle, or asset management experience
• Project management or project coordination experience
• Continuous Improvement, Lean 6 sigma, or manufacturing process improvement experience
• Mining experience preferred. 
• Customer facing experience
• High school diploma is required; higher education in business, engineering, or a related field is a benefit

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).