Customer Success Manager, Services (US)

Brooklyn, NYFull Time$200,000–$250,000 /yrPosted 1 day agoVisa sponsorship available

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Required skills

customer outcomes
services sellers
adoption
customer health
make money on Whop
operator fluent
services motion
3PL
industrial
field-service

Nice to have

AE
President's Club bar
outcomes specialists
adoption specialists
technical-enough CSM
FDE

Role summary

Whop is seeking a Customer Success Manager, Services (US) to own customer outcomes for services sellers on their platform. This role focuses on onboarding, adoption, and ensuring customers generate revenue. The ideal candidate will have experience in services operations (3PL, industrial, field-service), or be a founding CSM with a strong relationship and problem-solving mindset. Technical understanding of APIs and integrations is also valued. This is an individual contributor role requiring full ownership and an end-to-end approach, based in NYC with a 5-day in-office requirement.

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

Onboard new services customers and get them live fast
Move their payments and billing onto Whop
Roll out to additional locations for multi-site operators
Spot accounts at risk early and fix the problem yourself
Hand healthy, growing accounts to the account team

What We’re Looking For

Operator background in services, field service, or industrial businesses
Top performing CSM or onboarding lead in field service, industrial, or payments software
Experience with owner-operated and family businesses
Comfortable talking to an owner without a script

Compensation / perks

Compensation range: $200,000 to $250,000
Best in class base + OTE with competitive equity
Location: In-person NYC / Brooklyn, 5 days in office
Equinox membership
Lunch & dinner M–F
Rent stipend within 0.5 mile of the office
Citi Bike
Ubers home after 10pm
Unlimited PTO + health / vision / dental
Latest MacBook Pro

Ready to apply?

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