Head of Payment Relations
Required skills
- payment partners
- dispute rates
- chargeback rates
- card network program exposure
- reserves
- fines
- compliance issues
- PSP
- acquirer
- high-volume merchant
Nice to have
- account management
- partner management
- payments risk
- risk decisions
Role summary
Whop is seeking a Head of Payment Relations to manage and strategically leverage relationships with payment partners. This role involves overseeing all aspects of payment partner interactions, monitoring key risk metrics such as dispute and chargeback rates, and collaborating with compliance to resolve issues. The ideal candidate will have experience in account management, partner management, or payments risk within the payments industry, with a strong track record of building trusted relationships and driving business improvements.
Head of Payment Relations at Whop
Palo Alto, CA · Full-time, in office
About Whop
Our mission is to deliver everyone a sustainable income.
Today, 50,000+ people make money on Whop every month, and this year our users will earn more than $7B.
We’re building for a world where 1 billion people earn money on Whop every month.
The role
Every dollar our users earn moves through Whop’s payment partners. As Head of Payment Relations, you’ll own those relationships end to end and turn them into a strategic advantage.
What you’ll do
Own relationships with our payment partners and run weekly check-ins with each of them
Monitor dispute and chargeback rates, card network program exposure, reserves and fines across partners, and spot problems before they escalate
Work closely with our Head of Compliance to flag and resolve compliance issues quickly
What we’re looking for
Experience in account management, partner management or payments risk at a PSP, acquirer or high-volume merchant or platform
Fluency in disputes and chargebacks, card network monitoring programs, and how processors make risk decisions
A track record of building trusted relationships with senior partner contacts, and of pushing back when needed
Ownership mindset: you see what needs doing and do it without being asked
The bar
We want someone who can run payment partner relationships with the speed, rigor and judgment of Whop itself. We care less about the exact titles you’ve held and more about the relationships you’ve built, how they held up under pressure, and whether you made the business meaningfully better.
What Whop offers
Top compensation & equity
Equinox membership
Lunch & dinner M–F
Unlimited PTO + health / vision / dental
Latest MacBook Pro
Equal opportunity
Whop is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by law.
