Customer Success Manager, Education (US)

Brooklyn, NYFull Time$200,000–$250,000 /yrPosted 1 day agoVisa sponsorship available

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Required skills

customer outcomes
adoption
health
educators
course sellers
creators
make money
operator fluent in education
lived the customer pain
founding CS

Nice to have

APIs
integrations

Role summary

Whop is seeking a Customer Success Manager focused on the education sector to ensure customer outcomes, including onboarding, adoption, and health, for educators, course sellers, and creators. The ideal candidate will have a deep understanding of the education, courses, or creator businesses, or be a seasoned CSM with a proactive, relationship-driven approach. Technical aptitude, including understanding APIs and integrations, is preferred. This role emphasizes end-to-end ownership and driving customer success in a fast-paced, high-growth environment.

Mission

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

Role

You get new education customers live and successful on Whop: coaches, masterminds, bootcamps, and anyone teaching a skill. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

What You’ll Do

Onboard new education customers and get them live fast
Move their programs, communities, and payments onto Whop
Get them using the core product and the rest of the stack
Spot accounts at risk early and fix the problem yourself
Hand healthy, growing accounts to the account team

What We’re Looking For

Operator background in education or coaching, or you have run your own online business
Top performing CSM or onboarding lead at a high growth startup
Strong at running many accounts at once without dropping any
Comfortable talking to the person who owns the business

Compensation / perks

Compensation range: $200,000 to $250,000
Best in class base + OTE with competitive equity
Location: In-person NYC / Brooklyn, 5 days in office
Equinox membership
Lunch & dinner M–F
Rent stipend within 0.5 mile of the office
Citi Bike
Ubers home after 10pm
Unlimited PTO + health / vision / dental
Latest MacBook Pro

Ready to apply?

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