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Home Improvement, Construction, Retail

Scheduling Coordinator

Highland Hills, OHHybridFull TimeEntry-level (exp-based)Posted 28 days ago

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Required skills

  • High school Diploma
  • GED
  • customer support
  • outbound phone calls
  • texting customers
  • schedule measure appointments
  • CRM software
  • technician calendar
  • mapping software
  • reschedules

Nice to have

  • office setting
  • collaborative work style
  • Microsoft Office Suite
  • Outlook
  • Word
  • Excel

Role summary

Window Nation is seeking a Scheduling Coordinator to manage in-home measurement appointments for recent customers. This role involves using outbound contact methods and scheduling software to ensure efficient technician routing, maximize productivity, and exceed customer expectations. Responsibilities include customer contact via phone and text, handling inbound calls, overcoming objections, scheduling in CRM, managing escalations, and coordinating with technicians and branch associates. A high school diploma or GED and 2+ years of customer support experience are required. Preferred qualifications include 1+ years in an office setting, CRM experience, strong communication skills, a customer-centric mindset, and proficiency in Microsoft Office Suite.

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
The Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.

Core Role Responsibilities

  • Customer contact via outbound phone calls and/or texting customers with software to schedule measure appointments
  • Receives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their order
  • Overcomes customer objections and works to get measure scheduled on next day available
  • Scheduling of measure completed in CRM software with relevant notes for technician
  • Manages unscheduled customers following defined escalation protocols
  • Works daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive time
  • Utilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requests
  • Handles customer requests for reschedules
  • Works closely with assigned technicians and branch associates maintaining positive working relationship

    • Basic Qualifications

  • High school Diploma or GED
  • 2+ years of experience in a customer support role (in person or on phone)

    • Preferred Qualifications

  • 1+ years’ experience working in an office setting with proven collaborative work style
  • Experienced using CRM system
  • Strong verbal and written communication skills
  • Customer-centric mind set
  • Proficient in Microsoft Office Suite (Outlook, Word & Excel)
  • Familiarity with working with maps/scheduling is a plus
  • Demonstrated success in deadline-driven and high-pressure environment
    • #LI-NB1
    Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
    At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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