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Window Nation, LLC Verified
Home Improvement, Construction, Retail

Field Technician - Detroit, MI

Detroit, MIOnsiteFull TimePosted 17 days ago

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Required skills

  • measuring replacement windows
  • installing/repairing windows
  • roofing
  • siding
  • home improvement projects
  • Valid Driver’s License
  • EPA Regulations
  • extension ladder

Nice to have

  • MS Word
  • MS Excel
  • iPad
  • Customer-centric mindset
  • CRM system
  • SalesForce

Role summary

Window Nation is seeking a Field Technician in Detroit, MI, to provide accurate project measurements and complete services for post-sale customer satisfaction. Responsibilities include visiting customer sites to measure windows and doors, ensuring orders meet installation specifications, and supporting the pricing process with accurate assessments. The role requires maintaining knowledge of products, installation techniques, and construction basics, passing EPA certification, and understanding local permit requirements. A valid driver's license and a clean driving record are essential. Preferred qualifications include proficiency with MS Office, CRM systems, and strong time/project management skills.

One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Core Role Responsibilities

  • Visit residential customer sites to measure each window, door, sliding glass door opening as needed 
  • Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements 
  • Support pricing process by providing accurate measurements and assessments for labor/materials 
  • Review installation project/process with customers 
  • Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions 
  • Execute change order specifications 
  • Maintain service parts inventory and equipment
  • Complete service assessments; identify needed services, materials, and labor to relevant stakeholders 
  • Fulfill service appointment specifications 
  • Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques. 
  • Maintain proficiency to do all tasks of the position. 
  • Maintain a substantive knowledge of product, install techniques, and construction basics 
  • Maintaining a driving record that meets company’s insurance standards
  • Ability to use an extension ladder in a safe manner to measure windows and perform services
  • Must be able to pass EPA certification and follow EPA Regulations
  • Knowledge of local permit/license/historical/HOA requirements

    • Basic Qualifications

  • High School Diploma, GED, or equivalent 
  • 2+ years professional experience measuring replacement windows 
  • 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects 
  • Valid Driver’s License

    • Preferred Qualifications

  • Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred 
  • Capability to navigate various applications on an iPad 
  • Customer-centric mindset 
  • Superior time and project management skills 
  • Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)
    • #LI-NB1
    Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
    At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
    All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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