Window Nation, LLC Verified
Home Improvement, Construction, Retail
Call Center Team Lead
Fulton, MDOnsiteFull TimeLeadPosted 22 days ago
Required skills
- Call Center Agents
- performance
- goals
- inbound calls
- outbound calls
- appointment availability
- qualifying lead
- data entry
- escalated calls
- new plans
Nice to have
- Microsoft Office
- Salesforce
- multitask
- Self-motivated
- analytical
- data driven
Role summary
Window Nation, a leading specialty remodeling company, is seeking a Call Center Team Lead to manage daily operations and guide a team of Call Center Agents. The role involves overseeing call flow, scheduling appointments, monitoring agent performance, qualifying leads, and ensuring data accuracy. The Team Lead will also handle escalated calls, implement new strategies, develop team best practices, and conduct bi-weekly training sessions to support staff development. This position requires 1-3 years of supervisory or Team Lead experience and a commitment to driving growth and success within the call center.
One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.Manage the flow of all inbound and outbound calls
Schedule and manage appointment availability in all markets
Create awareness and accountability of all Call Center Agent performance
Make executive decisions on lead eligibility by qualifying lead requirements
Ensure accuracy of the data entered into our system
Oversee escalated calls as needed
Assist with the implementation of new plans, objectives, and motivational tools
Develop and implement best team practices
Assist with your staff's ongoing development by hosting bi-weekly training sessions High School Diploma, GED, or equivalent
1-3 years of supervisory or Team Lead experience Expert proficiency in Microsoft Office
Experience with Salesforce is a plus
Ability to lead by example
Ability to multitask in a fast-paced environment
Self-motivated, analytical and data driven
Ability to work well under pressure and get the job done at all costs
Excellent written and verbal communication skills #LI-LM1
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.
Core Role Responsibilities
Basic Qualifications
Preferred Qualifications
Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
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