District Manager

DISTRICT MANAGER The District Manager has overall responsibility for the operational, financial, and people results of a group of Thacher (DBA Wingstop) restaurants. The District Manager leads, coaches, and develops General Managers, partners with Human Resources and the Support Center, and ensures every store in the district meets Thacher's standards for guest service, food quality, safety, and profitability. The ideal candidate is a proven multi-unit leader who conveys the Thacher culture, builds a strong bench of future leaders, and demonstrates sincere dedication to the success of the Wingstop brand. Minimum Qualifications

• Minimum of 3–5 years of food service, retail, or restaurant management experience, including at least 2 years of multi-unit management experience preferred.
• Prior experience as a General Manager or equivalent restaurant leadership role.
• Food Handler Certification is required; Food Protection Manager Certification (ServSafe or equivalent) preferred.
• Proficiency with computers, register (POS) systems, scheduling and labor tools, Microsoft Office, and Google Workspace.
• Valid driver's license, reliable transportation, and proof of insurance; ability to travel regularly between restaurants in the district.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling, and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights, and/or holidays.

Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of the company.
• Directs and oversees the daily operations of all stores in the district, ensuring each store meets company standards for guest service, food quality, cleanliness, safety, and speed of service.
• Responsible for achieving district goals for labor, food costs, ticket times, turnover, safety, food safety, and inventory.
• Recruits, selects, trains, and develops General Managers; ensures each restaurant is fully staffed with qualified leaders.
• Builds a strong leadership bench by identifying and developing high-potential team members at every level, from cashier to Shift Leader, Assistant Manager, and General Manager; maintains a succession plan for every store in the district.
• Works with General Managers, Regional Operator, and Human Resources to manage performance, including coaching, counseling, and disciplining with professional maturity; plans and reviews compensation actions; enforces policies and procedures consistently across the district.
• Conducts regular store visits and inspections to evaluate operations, food safety, and facility conditions; follows up to make sure corrective actions are completed.
• Ensures all stores comply with company policies and with federal, state, and local laws and regulations, including wage and hour, health and food safety, and workplace safety requirements.
• Maintains a safe, secure, and healthy environment for team members and guests; ensures injuries are reported promptly and that risk management issues follow company standards.
• Resolves escalated guest and team member concerns with efficiency, courtesy, and the goal of cultivating happy, returning guests.
• Communicates in a timely and effective manner with leadership, Human Resources, Facilities, and the Support Center about operational and human resources issues; ensures communication reaches every team member in the district.
• Oversees cash management, inventory, ordering, and record keeping across the district to ensure accuracy and accountability.
• Supports new restaurant openings, remodels, and promotions as needed.
• Uses Company provided tools to coach, mentor, and develop General Managers to ensure high-performing teams; leverages the support of the Regional Operator.

Required Knowledge, Skills and Abilities

• Guest service mentality with a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Strong business acumen, including the ability to read and act on trends, and labor and food cost reports.
• Strong leadership skills and ability to recruit, train, develop, and motivate a diverse team of leaders across multiple locations.
• Manages multiple stores, projects, and timelines with a sense of urgency and follow-through.
• Strong written and verbal communication skills.
• Strong interpersonal and conflict resolution skills.
• Ability to measure performance, subjectively and objectively, and hold leaders accountable for results.
• Working knowledge of employment, wage and hour, and food safety requirements.
• Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
• This is a full-time position and hours of work and days will vary. Must have flexibility and availability during evenings and weekends as it is required to meet the needs of the business.
• Ability to travel locally during the business day, although some out of the area travel and overnight may be expected.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.
• Spanish speaking a plus
• Ability to drive team cohesiveness and represent the culture and views of the brand.

Core Duties

• Cultivate an attractive culture across every store in the district.
• Ability to lead multiple stores and General Managers at once while keeping each store operating to standard.
• Competent in the key areas of responsibility, which include overall district performance, labor management, store operations, people development, and guest relations.
• Superior leadership, organizational, and time management skills.
• Possesses a confident and professional demeanor. Inspires trust, models best practices, and cultivates morale and teamwork among General Managers and their teams.
• Proactive problem-solver and decision-maker.
• Must thoroughly understand the importance of good hygiene, food handling, and safety practices, and ensure they are followed in every restaurant.

Benefits: Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental and vision insurance packages for full-time employees.
• 401k- 4% match, 100%, at 90-days
• PTO
• Cell phone reimbursement

Salary job | Total compensation range: $93,000-$105,000 (DOE and Location) per year. Thacher Restaurant Group is an independently owned and operated Wingstop franchisee. We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive workplace where every team member is treated with dignity, respect, and provided equal opportunities to grow without regard to any protected status under applicable federal, state, or local law.