Development Operations Manager

Women Donors Network (WDN) and its 501(c)(4) affiliate, Women Donors Action (WDA), are hiring a passionate and seasoned Development Operations Manager to build and manage the systems, data, and workflows that power our rapidly growing donor network and grantmaking organization. This role is for a CRM owner, systems builder, and data steward who takes pride in data integrity, reporting, and analytics. You’re energized by designing standards and tools that people actually adopt, and you understand that behind every record is a relationship. 

This is a full-time, remote role based in the United States, with occasional travel. The Development Operations Manager reports to the Vice President of Community & Development and works closely with the Finance Team, the Technology Team, and external consultants. Grounded in a deep commitment to social justice, this role helps strengthen the leadership and effectiveness of a multiracial, multigenerational membership community of donor organizers.

ABOUT US

Women Donors Network (WDN) is a national network of women (cis and trans), nonbinary, and gender-expansive individuals committed to protecting and advancing gender, racial, economic, and climate justice. As a growing multiracial and multigenerational community of donor organizers, we connect, grow, fund, and mobilize together in solidarity with movements to transform people, culture, and systems rooted in justice. Through Women Donors Action (WDA), our 501c4 affiliate organization, we work to transform policies, political infrastructure, and political possibilities by investing in advocacy and electoral strategies that center the leadership of historically excluded communities. Together, we envision a just and sustainable world where everyone can safely and freely determine their own futures. 

This is an exciting time at WDN and WDA as we move into the fourth year of our bold strategic plan. We have a growing team passionate about social justice and motivated to scale our impact. Our values are rooted in a culture of courage, commitment, curiosity, accountability, hope, and joy. You can read more about our path forward here.

We are a geographically distributed, remote team of 27 from diverse intersectional identities, including cisgender, BIPOC, and nonbinary people. We have a shared staffing structure across WDN and WDA, with our team dedicating a portion of time to each entity. We believe that a diverse team is integral to our work and strongly encourage applications from people of color, people with disabilities, women, LGBTQIA+, and all other applicants from historically excluded identities in the United States.

ABOUT THE ROLE

This is a pivotal moment for the Development Operations Manager to join the team at WDN/WDA. WDN/WDA is on track to steward $35M+ annually through a bespoke membership model where our members give at levels ranging from four to nine figures. As our membership community and grantmaking continue to grow, the Development Operations Manager will build and manage the development operations infrastructure our community, grantmaking, and organizations need to scale. 

As Development Operations Manager at WDN/WDA, most of your time will focus on CRM management, data integrity, and analytics. You’ll own day-to-day use of Salesforce, set the data standards every team follows, and build the dashboards and reports that give senior leadership a clear view of fundraising progress, member engagement, and pipeline health. You’ll partner with the Head of Technology and external consultants on larger builds and platform decisions. Because WDN and WDA share a staffing structure, you’ll process and track gifts across both entities, and apply the distinct acknowledgment and compliance practices each entity requires. A smaller portion of your time will support member coordination, including onboarding, prospective member pipeline management, and engagement at Community & Development events.

In 2027, we’re launching a network power mapping project to better understand the relationships and reach within our community. We see a significant opportunity to clean up and strengthen our donor data, and we’re exploring whether our current CRM will meet our needs as we scale. You’ll be at the center of all three efforts, turning our data into a trustworthy, shared resource that informs how we cultivate, steward, and engage members. 

During your first year as the Development Operations Manager at WDN/WDA, you will:

• Lead a comprehensive cleanup of our donor and member data and establish clear standards to keep it clean, making Salesforce a trusted single source of truth.
• Build engagement tracking across member-facing teams, Board members, and member Ambassadors that supports WDN/WDA’s member engagement and retention strategy.
• Strengthen moves management in Salesforce, including stage definitions and pipeline review processes, so the team can track cultivation and solicitation consistently.
• Evaluate existing Salesforce fields and recommend updates that enable the CRM to serve as the repository for data from our forthcoming network power mapping project.
• Deliver dashboards that senior leadership relies on to understand fundraising progress, retention, and engagement.
• Help evaluate our CRM needs and, if we move forward with a migration, play a central role in planning and executing it.
• Create documentation and training that makes our systems easy to use correctly.

This is a remote position open to candidates based in the United States. Candidates must be available during weekday business hours across U.S. time zones and able to travel occasionally within the United States for meetings, team retreats, and organizational events. Candidates must have at least 5 years of development operations experience and demonstrated comfort with remote work. We are not accepting applications from outside the United States or from staffing agencies.

ROLE RESPONSIBILITIES

As Women Donors Network and Women Donors Action continue to implement our strategic plan, the Development Operations Manager will play a critical role in:

CRM & DATA MANAGEMENT

• Manage day-to-day use of the Salesforce CRM, including data entry, cleanup, and deduplication for membership and fundraising records.
• Oversee timely, accurate processing and acknowledgment of contributions and pledges across WDN (501(c)(3)) and WDA (501(c)(4)), while partnering with the Finance Team on monthly reconciliation.
• Continuously improve and optimize Salesforce in partnership with the Head of Technology, the Community & Development Team, and external consultants by building and refining fields, workflows, automations, moves-management processes, and reporting, so the CRM evolves into a stronger, more powerful tool for WDN/WDA.
• Design systems to track member engagement across all member-facing teams, creating a comprehensive record of member experience that supports seamless member engagement, informs our forthcoming network power mapping project, and sharpens WDN/WDA’s donor cultivation and stewardship strategies.
• Set and enforce organization-wide CRM data standards, field definitions, and permissions so that every team logs information consistently, while partnering directly with the Head of Technology on data security and access.
• Write SOPs and training materials so Salesforce and related tools (Slack, iWave, and others) are easy for the team to use correctly, and lead rollouts so new processes stick.
• Serve as the Community & Development Team’s primary point of contact for CRM consultants and development-related platforms.
• Assess whether WDN/WDA’s current tools meet the team’s needs and recommend changes, including opportunities to integrate Salesforce with other platforms, Salesforce upgrades, or a potential CRM migration, with requirements gathering, testing plans, data migration, and timeline tracking.

DATA ANALYTICS & INSIGHTS

• Build and maintain dashboards tracking progress to fundraising goals, member retention, engagement, and pipeline health.
• Build reports for the Community & Development Team on donor segmentation, prospects, current members, and renewals.
• Analyze fundraising and engagement data to identify trends and opportunities, and present clear, actionable insights to senior leadership.
• Lead and represent the Community & Development Team in cross-functional working groups that improve shared workflows and data practices.

MEMBER ENGAGEMENT

• Coordinate new member onboarding and offboarding, including welcome gifts, notifying staff when new members join, and adding or removing members from WDN/WDA’s suite of communication platforms. 
• Manage the prospective member pipeline, including recruitment materials, event invitations, and discovery call scheduling. 
• Support the Vice President, Community & Development in tracking member solicitations and engagement. 
• Drive member attendance and engagement at Community & Development events by managing invitations, RSVPs, reminders, and follow-up communications, in partnership with the Operations Team which leads event planning and logistics.
• Support Community & Development events and outreach through list segmentation, campaign coding, and accurate entry of registration and engagement data into Salesforce.
• Support the creation and maintenance of member profiles and meeting preparation documents. 
• Serve as a go-to resource for members’ and prospective members’ questions and scheduling needs, while responding to inquiries received through the Community & Development inbox. 
• Maintain strict confidentiality of member and organizational information.

TEAM ENGAGEMENT

• Collaborate with the wider team on annual planning and budgeting.
• Participate in team meetings and projects, sharing insights and collaborating with colleagues to achieve shared goals.
• Support onboarding and training of new team members, including on CRM practices and data standards.
• Stay current on development operations best practices and emerging tools, including AI, through training, workshops, and self-directed learning, and bring new approaches back to the team.

REQUIREMENTS AND QUALIFICATIONS

As the Development Operations Manager on the Community & Development Team, you must bring:

• Development operations expertise. You have at least 5 years of experience in development operations. You’ve overseen gift processing, acknowledgments, and reconciliation with Finance, and you understand the stakes of getting donor data right. Experience with multi-entity organization or 501(c)(3)/501(c)(4) gift processing is a strong plus.
• CRM management and data stewardship. You’re an advanced CRM user, with Salesforce strongly preferred. Your CRM management, data analysis, and project tracking are highly accurate and dependable. You independently build reports and dashboards, manage imports and deduplication, and configure fields, layouts, and straightforward automations. You know when a project needs a consultant, and you write clear requirements and manage that work to completion. Salesforce Administrator certification and experience with a CRM migration are a strong plus.
• Strong data analysis and storytelling. You turn raw data into clear insights and recommendations, and you can present them to senior leaders in ways that inform decisions.
• Systems building and change management. You’ve designed or improved operational systems and processes, and you’ve gotten colleagues to adopt them through thoughtful documentation, training, and follow-through.
• Proven track record of strong project management. You manage multiple workstreams, competing deadlines, and dependencies with rigor, and you prioritize with sound judgment. You can translate ideas into a clear plan with owners, timelines, and follow-up, and you keep it moving. You take ownership of work from start to finish and drive it forward independently, so colleagues and leadership can count on it getting done. 
• Discretion with sensitive and confidential information. You’ve handled sensitive and confidential donor and organizational information with discretion and care. You communicate comfortably with donors across differences in race, age, wealth, power, influence and privilege. Experience with major donors or membership organizations is a plus.
• Remote technology fluency. You’re proficient with Google Workspace, Zoom, Slack, and MacOS. Experience with prospect research tools such as iWave is a plus. You’re curious about AI tools and integrations, not afraid to try new tools, and eager to find efficiencies and reduce manual work alongside the Technology Team and Finance Team, while safeguarding sensitive donor data.

CANDIDATE CHARACTERISTICS

The ideal Development Operations Manager is:

• Deeply committed to WDN/WDA’s mission, values and strategy. You’re energized by building and wielding collective power in service of gender, racial, economic, and climate justice. You represent the Community and Development Team with warmth and integrity across staff, members, board members, movement leaders, and partners.
• Grounded in integrity, curious, and anticipatory. You follow through on your commitments and honor the trust members place in WDN/WDA with their information and relationships. You bring calm and good judgment to busy periods and thrive when processes are still being defined. You actively learn the work, stakeholders, and priorities, notice dependencies and potential friction early, and act before small issues become big ones. 
• A systems thinker who builds for people. You design tools and processes around how people actually work, and you measure success by adoption, not technical elegance.
• Emotionally intelligent and culturally fluent. You are warm, perceptive, grounded, and self-aware. You build trust across a multiracial, multigenerational community, read interpersonal dynamics, and navigate sensitive situations with care and discretion. You’re comfortable with direct feedback and communicate your own needs clearly.
• Exacting about data integrity. You hold high standards for accuracy and consistency, and you notice when something doesn’t add up.
• A translator. You bridge the gap between data and the people who use it, making systems approachable for colleagues and insights meaningful for leadership.
• A proactive communicator with sound judgment. You communicate early, surface concerns, confirm alignment, and close loops without waiting to be asked. Your updates clearly convey what matters, what you recommend, and any decisions needed. You distinguish what you can handle, what belongs with another team member, and what requires escalation, and you’re honest about mistakes, uncertainty, and capacity. 

CANDIDACY PROCESS AND TIMELINE

To be considered for the Development Operations Manager role, please submit an application and resume at this application link on the WDN Careers Page. This role will remain open until filled, prioritizing applications received prior to November 23 when we will begin an initial application review. 

To protect the integrity of our structured candidacy process, we kindly ask that all applicants do not call, email or message our office or any member of the WDN Team or Board of Directors about the Development Operations Manager role. 

The base salary for the Development Operations Manager starts at $110K/year. This role is also eligible to receive WDN's Employee Benefits Package which includes:

• Medical, Dental, and Vision Insurance (paid by WDN at 100% for employees and 80% for dependents)
• 401K Contribution (4% of your gross pay contributed by WDN and an additional 3% match of your gross pay)
• 20 Vacation Days, 14 Sick Days, and 14 Company Holidays
• Partial Reimbursement of Your Internet and Phone Expenses for your home office
• Financial Support for Learning and Professional Development Opportunities

WDN is an equal opportunity employer that values a diverse workforce and an inclusive culture. WDN encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, marital status, citizenship, disability, and veteran status. WDN does not discriminate on the basis of race, color, religion, creed, age, sexual orientation, gender identity or expression, marital status, country of origin, citizenship, ancestry, genetic information, physical or mental disability, military or veteran status, political affiliation, exercising one’s right to family care and medical leave, medical condition, including pregnancy, childbirth, breastfeeding and related medical conditions, or any other category protected by local, state, or federal laws. WDN is not offering US visa sponsorship at this time. Upon request, WDN offers accommodations for candidates with disabilities during the application, interview, and hiring process, such as additional time on hiring exercises, interview questions in advance, or closed captioning on Zoom.