Patient Coordinator
Required skills
- High school diploma
- GED
- Telephone systems
- Office equipment
- Copiers
- Adding machines
- Fax machines
- Computers
- Outlook
- Microsoft Word
Nice to have
- Medical practice procedures
- Medical terminology
Role summary
This role handles front desk and medical records duties, reporting to the Center Manager. Responsibilities include preparing patient charts, checking patients in and out, verifying insurance and demographic information, collecting payments, scheduling appointments, answering phones, and managing documents. The position requires floating between Marietta and Canton locations and involves exposure to patients and public, regular computer and phone use, and potentially stressful situations. Key qualities include maintaining confidentiality, being a team player with a positive attitude, representing the clinic professionally, and demonstrating sympathy, tact, and understanding when dealing with patients and staff.
Description
Will require floating between Marietta and Canton locations.
JOB SUMMARY
Handles front desk and medical records duties.
SUPERVISION: Reports to the Center Manager
RESPONSIBILITIES
- Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
- Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
- Check out patient after they've seen the physician; schedule return visit as needed
- Answer phones; take and relay messages; refer callers to other departments as needed
- Copy, scan and mail documents and forms as needed
- Performs related work as required.
TYPICAL WORKING CONDITIONS:
- Exposure to patients and public
- Exposure to paper products including carbon
- Regular use of computer keyboard, mouse, and telephone
- Work may be stressful at times
- Accommodating unique demands from each physician and their staff
GENERAL WORKER TRAITS AND QUALITIES:
- Ability to maintain strict confidentiality on all patient issues
- Must be a team player with a positive attitude
- Ability and desire to represent the clinic in a professional manner
- Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
- Ability to adjust to various personalities
- Ability to work with and without supervision and perform a variety of routine tasks
- Willingness to accept responsibility for established procedures
Requirements
- High school diploma or GED required
- Knowledge of medical practice procedures and functions preferred
- Knowledge of medical terminology preferred, but not required
- Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
- Strong organizational skills
- Excellent written and verbal communication skills
- Proficient in Outlook and Microsoft Word and other EMR systems
- Flexibility (may require some early mornings and evenings)
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