Health and Wellness Case Manager- 2025880
Required skills
- case management
- health education
- refugee
- vulnerable populations
- trauma-informed care
- cultural sensitivity
- communication skills
- empathy
- active listening
- conflict resolution
Nice to have
- Arabic
- Swahili
- Spanish
- French
- Kareni
- Burmese
Role summary
World Relief seeks a compassionate Health and Wellness Case Manager to support vulnerable immigrants in achieving physical, emotional, and social well-being. This hybrid role involves Intensive Case Management (ICM), developing individualized goal plans, and facilitating access to healthcare and social services. The Case Manager will also lead wellness-focused group programming, promote health education, and foster community integration. Responsibilities include comprehensive intake assessments, maintaining precise documentation, ensuring compliance, and collaborating with internal staff, volunteers, and external community partners to deliver trauma-informed, wrap-around care. The position requires a mature Christian faith and commitment to World Relief's mission.
POSITION SUMMARY:
World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care.
This is a hybrid role- 4 days in office, 1 work from home.ROLE & RESPONSIBILITIES:
Client Services and Role Responsibilities
PC Groups & Intensive Case Management
- Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
- Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
- Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
- Guide clients through healthcare, social service, and community systems to build their independence and confidence.
- Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines
- Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
- Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
- Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
- Assure all compliance measures are strictly maintained across all PC programming and service delivery.
- Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
- Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events
- Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
- Maintain accurate and organized files and records of services provided
- Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager
- Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health
- Travel to and between High Point and Winston Salem office locations is a requirement for this position
- Perform other tasks and projects as assigned
Interdepartmental Collaboration & Wrap-Around Care
Compliance, Data Management & Quality Assurance:
Administrative Responsibilities
Note: This job description outlines the primary responsibilities of the role but is not exhaustive; the Case Manager may be assigned additional tasks or duties by the Programs Manager as needed
JOB REQUIREMENTS:
PREFERRED QUALIFICATIONS:
