Aviation

Controller

Phoenix, AZOnsiteFull TimePosted 2 days agoVisa sponsorship available

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Required skills

Data Entry
Inbound calls
Outbound calls
Trucks Activity Logs
Flights
Reports
Amazon Logistics System
Instructions
Overtime
Detail Oriented

Nice to have

Customer services skills
Microsoft Office
Excel
Warehouse experience
GWAM
35+ words per minute

Role summary

Worldwide Flight Services (WFS) is seeking a Controller to act as the central data and information hub for local operations and customers. This role involves consistent communication with warehouse and ramp operations, third-party trucking providers, and customers, utilizing their proprietary computer systems and standard work manuals. Responsibilities include managing truck activity logs, monitoring flights, creating timely reports, and adapting to procedural changes. The ideal candidate will be detail-oriented, flexible, and possess exceptional communication skills, with a minimum of 2 years of data entry experience.

About WFS

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.

The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.

Responsibilities

To apply you must have met the following requirements.
Upkeep Inbound and Outbound Trucks Activity Logs.
Professionally handle Inbound calls and outbound calls.
Monitor Inbound and Outbound flights.
Adapt to constant changes in procedures.
Create and send reports on time “in the loop”.
Display ability to work as a team.
Able to work under pressure.
Knowledgeable of Amazon Logistics System.
Have ability to follow instructions.
Be willing to work and be trained in all aspects of the operation.
Detail Oriented
Must Be Flexible
Exceptional Communication Skills
Any additional tasks or job assignments assigned by management.

Minimum Requirements

2 years’ experience in Data Entry.
Highschool GED or Higher
Professionally handle Inbound calls and outbound calls
Able to work under pressure and adapt to constant changes in procedures.
Be willing to work overtime when needed.
Detail Oriented with exceptional communication skills

Preferred Skills

Good customer services skills
Proficiency in Microsoft Office (Excel) is preferred.
Warehouse experience preferred.
GWAM of 35+ words per minute.

Physical Requirements/Working Conditions

Must be able to lift 50 to 70lbs.
Must be able to work inclement weather.
Must be able to work weekends and holidays.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Ready to apply?

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