Dynamic Server Support
Required skills
- OEM Certifications
- relevant software and hardware
- Valid Driver’s License
- reliable transportation
- basic repair tool kit
Nice to have
- Previous customer service experience
Role summary
This senior Dynamic Server Support position involves repairing client products through basic, moderately complex, and complex troubleshooting of desktops, laptops, Desk Side Support, ESF, and Servers. The role requires direct client interaction to address technical issues promptly and accurately, meeting service level agreements and customer satisfaction criteria. Responsibilities include completing administrative tasks, real-time reporting, asset and inventory control, and adhering to safety policies. A technical school certification or equivalent with 0-2 years of experience is typically required, along with a valid driver's license and the ability to lift up to 50 lbs. Previous customer service experience is a plus.
Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
- Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
- Report all activity in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies daily
- Additional requirements may exist if offer of employment is extended
- Other duties may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent and 0-2 years of relevant experience
- Previous customer service experience is a plus
Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
Skills:
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair tool kit
All your information will be kept confidential according to EEO guidelines.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
